Overview

July 27
11AM PT, 2PM ET

Register

As states look for new ways to improve resident engagement and modernize service delivery, AI-powered digital assistants are emerging as a practical solution for enhancing accessibility, streamlining interactions and increasing operational efficiency. Join us to hear how states across the country are using AI assistants to help residents quickly find information, access services and engage with government through natural, conversational experiences.

The session will explore results from multiple state deployments, including improvements in resident engagement, multilingual accessibility and staff efficiency. You’ll also hear firsthand about South Carolina’s implementation, including how the AI assistant is transforming the way residents interact with state government, delivering better service experiences, and creating operational benefits for agencies and staff.

What You'll Learn:

  • Key considerations for planning, deploying and scaling a resident AI assistant across agencies
  • South Carolina's experience implementing the technology, including deployment strategies and stakeholder engagement
  • Where the assistant is delivering the greatest impact for residents and state staff
  • Lessons learned, best practices and change management insights from a real-world state deployment
  • Practical advice for government leaders evaluating AI solutions to enhance resident engagement and modernize service delivery

Speakers

Steve Towns headshot

Steve Towns — Moderator

VP of Content Strategy, Government Technology

Steve Towns is the former editor of Government Technology, and former executive editor for e.Republic Inc., publisher of GOVERNING, Government Technology, Public CIO and Emergency Management magazines. He has more than 20 years of writing and editing experience at newspapers and magazines, including more than 15 years of covering technology in the state and local government market. Steve now serves as the Vice President of Content Strategy for e.Republic.

Nathan Hogue headshot

Nathan Hogue

CIO, South Carolina

Nathan Hogue serves as Chief Information Officer (CIO) with the South Carolina Department of Administration (Admin). Nathan has worked with Admin, and its predecessor agency, since 2001 when he began his career in state government with an entry-level service desk position. Since that time, he has served in a variety of technology-related areas including most recently as Admin’s IT Director. As CIO, Nathan has continued his career-long emphasis on the development of strong relationships with his fellow state agencies and placed renewed importance on customer relations, business growth and retention and the timely delivery of services.

Mike Sandor headshot

Mike Sandor

Director, South Carolina Digital Government Services

Elliot Flautt headshot

Elliot Flautt

Director, State AI & Data Solutions, Tyler Technologies

Elliot Flautt is Director of AI & Data Solutions at Tyler Technologies, where he helps state and local governments harness the power of artificial intelligence and data to improve decision-making, modernize services, and better serve residents. A recognized expert in cross-agency data sharing, analytics, and data visualization, Elliot specializes in making complex information accessible and actionable for both technical and non-technical audiences. He has led AI and data initiatives for high-profile government organizations and frequently trains government leaders, developers, and data scientists on modern data integration, APIs, and visualization frameworks to drive more informed public-sector decisions.

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