December 17

Watch Now

New digital services launched to comply with government lockdown regulations are creating a secondary benefit: improving the citizen experience. While some agencies view online services as a "forced transformation," others see it as an opportunity improve citizen access, enable better transparency and streamline processes.

Join Government Technology, experts from Infor and leaders from Las Vegas on Dec. 17 at 11:00am PT/2:00pm ET as they explore how online-enabling processes like licensing, permitting, planning, and code enforcement can streamline procedures, improve compliance and boost revenue collection during this time of growing budget challenges.

You’ll hear:

  • How Las Vegas implemented an integrated community development solution that enables the city to meet various business requirements, from accepting electronic plans and building applications online to sending customers automatic reminders when specific actions must be completed

  • How online-enabling services can help you eliminate departmental data silos and streamline community development, even with outside agencies

  • Why modernizing processes now will set the stage for more strategic projects post-pandemic



Rick Virmani

Rick Virmani

Systems Manager, Information Technologies Department, City of Las Vegas

A senior technology executive, with over 20 years of experience in leading enterprise programs for delivering business focused solutions. Known for developing and leading highly motivated and inspired technology teams with business driven goals and established measures of Information Technology performance standards.

Leading mission critical, high-profile programs to reengineer the business processes in several City departments alongside the implementation of contemporary integrative IT strategies. With multi-million dollar project budget responsibility and over 100 city staff directly engaged in the projects, these efforts are being driven with the goal of improving the City’s ability to better serve the Las Vegas citizens and development community. Directing organizational change management from the top down by working with department directors and preparing management to push through difficult business process changes. Providing progress updates to City Council on a regular basis.

Bob Benstead

Bob Benstead

Industry & Solution Strategy Director, Infor

Bob is currently VP for Business Development within the Infor Public Sector group. His duties include strategic industry planning, partner management, and International business development. He has been in the government software business for almost 20 years and has held several executive roles including managing all sales and delivery related operations for various government software products. He has experience in government operations such as regulatory compliance, infrastructure management, citizen relations, and utility management. Bob is currently a member of the CLEAR Regulatory committee, AWWA, APWA, IAM, and has been a guest lecturer for the University of Wisconsin’s Department of Engineering Professional Development Program and the Colorado State University.

Otto Doll

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all City IT services. Formerly South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, Federal, State, and Local Government CIOs on information technology assessment and alignment to business needs. He has served as a Director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his Computer Science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past President of NASCIO — a national organization of state CIOs. He also is a past President of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's Top 25 Doers, Dreamers and Drivers.