Overview

February 4

Watch Now

In today’s fast-paced digital landscape, delivering reliable and efficient government services is more than just a necessity—it’s a lifeline for citizens’ livelihoods and futures. But how can state agencies effectively monitor, manage, and enhance the performance of critical applications across their infrastructure while ensuring digital resilience and cost efficiency?

Join Government Technology and Splunk for an exclusive webinar featuring the Indiana Office of Technology as they share how Full-Stack Observability transformed their approach to delivering essential services. Learn how Indiana proactively addressed application bottlenecks, achieved lightning-fast response times, and protected citizens' access to vital programs—all while ensuring the health and resilience of their IT operations.

Here’s what’s in store:

  • Actionable Insights: See how Indiana improved visibility into 200+ citizen-facing applications, reduced downtime, and delivered real-time operational efficiency through a unified "single pane of glass."
  • Proven Results: Discover how Indiana cut peak unemployment claim response times by 99%, enabling seamless and critical digital experiences that directly supported residents’ livelihoods.
  • Scalable Strategies: Gain insights into developing robust, digitally resilient services and applications, optimizing infrastructure, reducing tool sprawl and costs, and handling traffic surges without compromising performance or service reliability.
  • Resident Impact: Learn how Indiana’s approach ensures citizen-facing applications are always available, enhancing government trust, fostering a positive public perception, and improving residents' experience with state services.

Explore how digital transformation isn’t just about improving government efficiency—it’s about securing the futures of those who depend on it.

Speakers

Brad Welsh headshot

Brad Welsh

Program Manager, State of Indiana

Brad Welsh has been with the State of Indiana for nearly a decade, bringing extensive expertise and dedication to his role. He began his career with the State as a team lead for the project delivery team, where he gained in-depth knowledge of the State Enterprise and agency applications. Currently, Brad leads the State’s Application Performance Management (APM) Program. His primary goal is to empower partner agencies to proactively monitor and support their business-critical applications, ensuring seamless performance and reliability across essential systems.

Cyrus Afkhampour headshot

Cyrus Afkhampour

Observability Advisor, Splunk

Cyrus Afkhampour is an accomplished technology leader with a career spanning over two decades in software development, customer engagement, and executive advisory roles. He has a passion for helping organizations harness the power of observability to drive business outcomes, improve operational efficiency, and gain critical insights into their applications and systems.

Steve Towns headshot

Steve Towns — Moderator

VP of Content Strategy, Center for Digital Government

Steve Towns is vice president of content strategy for the Center for Digital Government. He is the former editor of Government Technology and has spent more than 25 years covering technology in the state and local government market.

© 2025 All Rights Reserved. E.Republic LLC
Privacy & AI / Do Not Sell My Personal Information