October 13

Watch Now

The COVID-19 pandemic dramatically altered the course of government digital service implementations and modernization initiatives. Once something agencies strived for to achieve efficiencies and promote greater constituent satisfaction, digital services are now imperative for government to continue delivering vital public services when they can no longer serve citizens face to face.

This year, state and local government IT departments have accelerated timelines, standing up cloud-based solutions and self-service options in weeks or days. 2020 has been about survival. But as we look forward to 2021 and beyond, how can the public sector maximize this shift to digital – especially as they face massive predicted budget shortfalls?

Join Government Technology on October 13 at 11am PT/2pm ET for a quick, 30-minute conversation as we discuss how you can simplify, modernize and automate citizen engagement to not only survive, but thrive, in 2021 and beyond.

Register now to hear how you can:

  • Look for proven return on investment to establish quick wins and build momentum
  • Enhance your digital strategy as well as your traditional contact center
  • Seek out opportunities for automation throughout your strategy


Bill Rials

Bill Rials — Moderator

Senior Fellow, Center for Digital Government

David Moody

David Moody

VP and General Manager, Engagement Management Professional, Verint