Overview

April 29

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Recruitment and retention of the state and local government workforce is more difficult than it has been in decades as leaders contend with fierce competition from the private sector, accelerating rates of retirement and a lack of job applicants. Because of this, many agencies are understaffed or lack the talent they need.

According to a 2021 State and Local Government Workforce report, nearly six in 10 survey jurisdictions said the number of positions they had for IT employees was greater than the number of people who applied for them. At the same time, 38 percent of retirement-eligible staff were planning to accelerate their retirement, compared to just 12 percent in 2009.

To overcome these issues, governments need to ensure their employees are productive and happy as possible by streamlining manual work like data entry, support services and billing, and transforming daily operations with improvements to workflow.

Join Government Technology on April 29 at 11 a.m. Pacific/2 p.m. Eastern as we host a panel to look at how robotic process automation (RPA) can help government meet these needs.

We’ll discuss:
-How automating repetitive or menial tasks in processes can act as a force-multiplier for employee productivity and job satisfaction
-What you can automate to generate new revenue from hidden sources
-Why accelerating the public sector hiring process is critical and how RPA can help you do it

 

Speakers

Sean McSpaden headshot

Sean McSpaden

Senior Fellow, Center for Digital Government

Sean is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Deborah Snyder headshot

Deborah Snyder

Senior Fellow, Center for Digital Government

Deborah is an accomplished C-level executive, influencer and educator who has dedicated her career to improving state and local government services for the citizens of New York state through policy and technology innovation. She has a broad range of experience in government, policy, cybersecurity, privacy and information technology. She recently retired from the position of New York state’s chief information security officer, where she led the state’s cybersecurity programs and directed the NYS Cyber Command Center. She works with organizations and universities to strengthen cybersecurity defenses and preparedness, and to create and inspire the next generation of cyber leaders.

Frank Kelly headshot

Frank Kelly

Vice President of Transformation Architecture, Automation Anywhere

Prior to his current role as Vice President of Transformation Architecture at Automation Anywhere, Frank worked at Dell Technologies where he spent 6 years driving Robotic Process Automation (RPA) adoption globally in over 50 business units as the leader of their RPA Center of Excellence. He is now sharing his expertise on how to effectively implement, scale, and achieve the benefits of RPA with organizations across all industries worldwide.

Otto Doll headshot

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Otto was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

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