Overview

August 9

Modern digital government solutions elevate the resident experience, but simply implementing technology — no matter how elegant — won’t yield the meaningful channel shift most agencies hope to see. Resident adoption of digital government tools doesn’t happen just by introducing shiny new technology. Agencies will have to help drive digital adoption through a range of marketing tactics.

Join public sector experts from Government Technology and PayIt on August 9, 2023, at 11 AM PT/2 PM ET for a live webinar on how to drive resident adoption of newly deployed tech.

Key takeaways include:

Best practices for driving the resident shift to digital services
How to build an effective customer adoption plan
The four maturity stages of a technology adoption strategy

Speakers

Bruce High

Former CIO of Harris County, TX

Bruce High served as the Executive Director of Universal Services and CIO of Harris County from 2009-2020. Harris County, Texas is the third largest county government in the United States serving the needs of over 4.2 million citizens covering a 1,780 square mile area and 270 locations.

Jean Nobile

SVP of Operations, PayIt

Jean Nobile is a highly accomplished Operations leader known for implementing transformative processes that drive universal adoption and operational excellence. With a wealth of experience, Jean has a proven track record of success in enhancing performance and delivering exceptional customer experiences. As the Senior Vice President of Operations at PayIt, Jean leads the Operations and Customer Success teams, ensuring a strong focus on meeting client needs and driving high-level performance.

Todd Sander — Moderator

VP, Center for Digital Government

Todd Sander is the Vice President responsible for providing organizational leadership, strategic direction, quality assurance for the Center for Digital Government and the Governing Institute. Previously, Sander has served as the CIO at the Lower Colorado River Authority and as CIO/assistant city manager for the City of Tucson, AZ, and deputy CIO for the State of Washington.

Webinar

Helping Residents Make the Shift to Digital Government