Overview

December 14

Government social service agencies deliver support to some of the most vulnerable communities there are – from children to the unhoused. However, without effective management of these programs, their potential benefits are greatly diminished.

To boost the effectiveness of your social service agency, your team must explore, analyze and engage with important data. When the California Department of Social Services leveraged a data analytics platform that enabled them to interact with their data in a more sophisticated way, the team not only was able to make data-driven decisions and address top-of-mind issues, but they also experienced easier staff training and an expedited transition to system use by both tech-savvy and non-tech-savvy users.

Join leadership from the department and its technology partners at Bonterra for a live webinar on December 14, 2023, at 10 AM PT/1 PM ET to explore what the department has learned from the technology procurement process and steps agencies can take to begin using data to address agency and community needs.

You’ll Learn:

How the California Department of Social Services uses data analytics to ensure compliant use of funding and measure spending impact
The capabilities of the data analytics system used by the CA social services department via a demo of the software
Practical next steps for agencies looking to leverage data analytics to help meet their missions

Speakers

Karen Skeoch

Manager, California Department of Social Services

Since 2014, Karen has served as the Database Administrator for CDSS, where she has effectively leveraged the Apricot platform to oversee the distribution of approximately 50 million dollars across all 58 counties in California. Apricot's capabilities have empowered CDSS to deliver more personalized, efficient, and data-driven support to individuals in need, all while upholding compliance standards, ensuring accountability, and driving improved outcomes.

Alicio Valle

Solution Architect, Bonterra

Alicio served Public Schools and Non-Profits in a therapeutic and community engagement role as a Licensed Social Worker for 6 years before making the transition into tech. Since joining Bonterra in 2022, Alicio has been combining his field and technical experience to build creative solutions for Organizations in the Nonprofit, Public Sector, and CSR spaces.

Joe Panora — Moderator

Senior Fellow, Center for Digital Government

Joe Panora has over 34 years of state public service with 14 years serving in correctional safety/public safety law enforcement as IT director/chief information officer (CIO). Joe Panora was appointed by California Gov. Schwarzenegger and later Gov. Brown to serve as director of Enterprise Information Services (EIS) for the Department of Corrections and Rehabilitation (CDCR) since January 2008. During his career, Joe has also served for the following departments: Caltrans, Franchise Tax Board, Employment Development Department, State Controller’s Office and California Youth Authority. Joe retired from state service as the director of EIS for CDCR in December 2014. As the EIS director, Joe was responsible for leading an organization with over 650 IT professionals. His team worked to deliver and improve statewide processes for education, rehabilitation, board hearings, health care, and offender/parole/juvenile operations. Also, this included the department’s IT strategic plan, policies, standards, enterprise architecture, procurement, customer service/field operations, and automation efforts. Over his tenure, Joe implemented an IT project portfolio worth over $800 million, which resulted in both a business and IT transformation for CDCR. Significant program and cost efficiencies were achieved as well as enhanced delivery of services.

Webinar

Harnessing Data to Understand Impact: Insights from the California Department of Social Services