Overview

Digital experience is now a fundamental element of how governments connect with their constituents and engage their workforces. With the ongoing shift toward contactless service delivery and remote work, it is critical for public agencies to be able to deliver high-quality, user-centric digital interactions that meet residents, business owners and employees where they are — online.

On Nov. 2, Government Technology will host a 30-minute interactive conversation with speakers from the Center for Digital Government and Accela on how user expectations around experience are evolving – and why understanding and responding to these trends are crucial to your organization’s future success. Join us to hear:

-- Expert advice on improving digital experiences for the public and employees – and the steps you can take to get started immediately.

-- Analysis of best practices and innovations from Center for Digital Government’s 2021 Government Experience Awards and how they can be easily replicated across state and local government.

-- Early results from a new national survey on government digital experience.

-- Strategies for leveraging platform technologies and incremental deployments to rapidly modernize your building, permitting and service management functions.

Speakers

Travis Cutright

Chief Information Officer, Mesa, AZ

Travis L. Cutright joined the City of Mesa as an experienced leader in the technology and business fields developed over the span of 25 years in both public and private sector. Over the past 19 years, he has served in executive roles in the capacity of Chief Information Officer, Director of Information Technology, as well as Vice President and Regional Business Manager in both the private and public sectors. He possesses a Masters degree in Public Management from Northern Arizona University as well as a Bachelor’s degree in Business Administration. He is an active member of the Phi Beta Sigma fraternity, International City/County Management Association (ICMA), and National Forum for Black Public Administrators (NFBPA).

Amber D'Ottavio

Vice President of Product Management, Accela

Amber D’Ottavio is the Vice President of Product Management. With more than 20 years’ experience in Non Profit Tech, Civic Tech, and GovTech, Amber is passionate about solving public problems with technology by looking for smarter, more sustainable solutions that reach better outcomes for communities. For the last decade, she has been driving product strategy for various Accela products and solutions including Civic Platform, Citizen Access, Mobile, and Civic Applications. Prior to joining Accela, she built products that help create a pathway to self-sufficiency for the homeless, low-income, and individuals with disabilities.

Dustin Haisler — Moderator

Chief Innovation Officer, e.Republic

As the former Chief Information Officer (CIO) and Assistant City Manager for the City of Manor, Texas, a city outside Austin, Dustin quickly built a track record and reputation as an early innovator in civic tech. Dustin pioneered government use of commercial technologies not before used in the public sector – including Quick-Response (QR) barcodes, crowdsourcing, and gamification. Dustin was named as one of the nation’s Top 25 Doers, Dreamers and Drivers for government technology, was selected as an Eisenhower Fellow in 2019, and most recently, a 2021 Business Transformation 150 Leader by Constellation Research.

Webinar

Government Experience: The New Must-Haves in Service Delivery