Overview

September 19

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Reduced budgets and limited resources aren’t new problems. Between the Great Resignation, the move to remote work and the increased resources it takes to support a mobile workforce, most IT service desks are understaffed and overburdened. Mundane, repetitive tasks not only steal hours from your team, they also hurt job satisfaction and morale, making it even harder to retain staff.

How can you put more time in the day for your organization? By automating more manual tasks, agencies can reduce the burden on overallocated IT staff, allowing them to focus their attention on higher-value tasks that require more specialized expertise and a human touch.

Join us Sept. 19 for a webinar on how no-code automation with an IT Service Management (ITSM) platform can help you save time without further draining valuable resources.

During this webinar, you will:

  • Learn how your organization can automate and streamline workflows for delivering IT service and tracking technology assets.
  • Learn how public sector IT leaders are automating ITSM for better service delivery.
  • See a live demonstration of the no-code TeamDynamix ITSM platform.

Speakers

 

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders– as the need for increased IT Maturity rises, he is able to help map out a way forward.

 

Jen Chi

Senior Solutions Engineer, TeamDynamix

Jennifer Chi is an expert in Service Management offering insights around how to best roll out an enterprise service platform with integration to facilitate better collaboration and workflow. With over 15 years of experience, Jennifer has worked with hundreds of organizations to improve service delivery, response times and team collaboration.

 

Bill Rials — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

 

Brenda Decker

Senior Fellow, Center for Digital Government

Brenda Decker most recently spent five years with IBM as a Director for Global Government Industry services. Prior to IBM, Brenda served in Nebraska state government for 37 years, 10+ years as the state's chief information officer with responsibility for state government computing, telecommunications, public safety radio, and video conferencing. Her expertise leading, transforming and managing large IT organizations has created high-performing teams and partnered cross functional public and private organizations. Her work has garnered both local and national recognition for her contributions to government technology.

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