Overview

June 25

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In a world where expectations for government services are higher than ever, understanding constituents' needs is essential. Our latest survey, conducted by the Center for Digital Government in partnership with Zoom, uncovers vital data on how people interact with state and local agencies.

Join Government Technology and Zoom for a live webinar on June 25, where we'll dive into this eye-opening research - You'll learn about the latest trends, practical strategies, and real data points that can inform your approach to constituent services and shape your 2024 spending decisions.


Here's what we'll cover:

  • Real Data, Real Action: Discover specific, actionable insights derived from new survey data to enhance the constituent experience.
  • Understand Your Key Demographics: Gain insights into your primary constituent base and learn how to effectively meet their needs.
  • Leverage Cutting-Edge Technology: Explore how AI, machine learning and omnichannel solutions can streamline service delivery for both constituents and employees.

Speakers

Matt Mandrgoc headshot

Matt Mandrgoc

Head of U.S. Public Sector, Zoom

Matt Mandrgoc serves as the Head of Public Sector for Zoom covering U.S. Federal, State and Local Governments and Education. Matt leads the U.S. Public Sector strategy as well as the rapid transformation and adoption of the FedRAMP authorized Zoom for Government offering to U.S. government customers, system integrators and contractors. Matt has held Public Sector and Federal leadership roles at Cisco, Check Point Software Technologies and Extreme Networks. Matt has also been the recipient of leadership awards to include FED100, FedScoop50, CyberScoop50, StateScoop 50 and EdScoop 50.

Curtis M. Wood headshot

Curtis M. Wood — Moderator

Senior Fellow, Center for Digital Government

Curt most recently served as the Technology Services and Security Cabinet Secretary and Chief Information Officer for Massachusetts Governor Charlie Baker, leading the Commonwealth’s digital and cyber security transformation. Prior to his Cabinet appointment in 2018, Mr. Wood served 8 years as the Public Safety Undersecretary for Forensic Science and CIO overseeing major public safety and justice operational and technology modernization efforts. He began his government career in 1975 and has served in multiple roles.

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