Overview

September 16
10AM PT, 1PM ET

Register

As IT leaders embrace automation and modern IT service strategies, the possibilities are endless — from streamlining workflows to accelerating end-user support.

Join us for an engaging discussion with Richard Calkins, director of information technology at Fort Myers, Florida, as he shares insights from more than 25 years in advancing public sector technology and service delivery.

From leveraging the power of automation to expanding ITSM into full enterprise service management (ESM), the IT service desk is rapidly evolving. In this session, we’ll explore:

  • How automation reduces IT resource drain
  • Top areas for IT service automation in the public sector
  • The advantages of adopting no-code technology
  • Going beyond IT for true ESM

Don’t miss this opportunity to hear how forward-thinking IT leaders are modernizing service delivery to drive efficiency, empower staff and better serve their communities.

Speakers

Richard Calkins headshot

Richard Calkins

Director of IT, City of Fort Meyers

Richard Calkins is a seasoned technology leader with over 25 years of experience in IT and telecommunications. Born and raised in Northern Wisconsin, Richard has proudly called Florida home since 1998. He began his career with the City of Fort Myers as a GIS Analyst, progressing to GIS Manager, and has served as the Director of Information Technology since 2018. Richard's tenure at the City has been marked by his commitment to advancing the city's technological infrastructure, ensuring Fort Myers remains a leader in innovation. Prior to his work with the City, he specialized in cellular optimization and RF propagation modeling at Agilent Technologies. Richard holds a Master of Science in Geospatial Information Technology from Delta State University and a Bachelor of Arts in Professional Geography from the University of Wisconsin Oshkosh. He is also a Certified Government Chief Information Officer (CGCIO) and a certified GIS Professional (GISP).

Andrew Graf headshot

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Sean McSpaden headshot

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy. Throughout his 26-year tenure in Oregon state government, Sean and the teams he has led have received several state, regional and national recognitions and awards. In addition, Sean has represented the state of Oregon on numerous state, regional and national project steering committees, task forces, governing boards, committees, commissions and associations, and has presented on various topics at local, state, regional, national, and international meetings and conferences. Sean earned his Master of Business Administration (MBA) degree and Certificate of Public Management from the Willamette University, Atkinson Graduate School of Management. Sean is an ISACA Certified Information Security Manager (CISM) and holds a PMI Project Management Professional (PMP) certification.

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