Overview

June 29
11AM PT, 2PM ET

Register

Most modernization efforts in government start with a big plan — and stall just as quickly. The challenge isn’t a lack of tools. It’s getting departments aligned, processes connected and people using the tools given to them.

This webinar takes a different angle. Instead of top-down overhauls, we’ll look at how the city of Coral Springs, Florida, built momentum from within: starting small, proving value and expanding organically across departments. You’ll hear how teams moved from disconnected workflows and siloed data to a more unified, transparent way of working that leadership can actually see and act on.

Featuring Nicole Giordano, performance management manager for Coral Springs, this session offers a practical look at how a platform-based approach can support cross-department collaboration, align work to strategic goals and create a shared operating picture.

Why attend:

  • See how Coral Springs scaled change without forcing a massive IT lift upfront — starting with one team and expanding based on real demand
  • Learn how to break down silos and create visibility across departments
  • Understand how IT leaders can support a platform approach that balances flexibility, governance and adoption

Speakers

Nicole Giordano headshot

Nicole Giordano

Performance Management Manager for the City of Coral Springs, FL

Nicole Giordano is the Performance Management Manager for the City of Coral Springs, with four years of experience in performance management and over 15 years of service in municipal government. Nicole began her career in municipal government while still in high school and continued right after earning her Bachelor’s degree in Business Administration and Communications from Flagler College. Early in her career, she held various roles across multiple departments, which helped her gain a comprehensive understanding of local government and public service. In her current role, Nicole works closely with department heads to align performance with the city’s five strategic goals. She promotes transparency and accountability by helping departments use data to tell compelling stories, supporting data-driven decision-making.

Jennifer Parker headshot

Jennifer Parker

Sales Director, Monday.com

With over 15 years of experience serving U.S. state and local governments, Jennifer is a seasoned sales leader who understands the unique challenges public sector teams face—from limited resources to evolving compliance requirements. As Sales Director at Monday.com, Jennifer partners with agencies and municipalities to modernize workflows, enhance transparency, and drive real results through intuitive, flexible technology.

Before joining Monday.com, Jennifer spent more than a decade building trusted relationships with government stakeholders, leading cross-functional teams, and delivering solutions that help public agencies operate more efficiently. Their deep knowledge of the procurement landscape and commitment to public service make them a reliable partner for organizations looking to make lasting, impactful change.

At Monday.com, Jennifer is passionate about helping state and local teams simplify processes, break down silos, and improve service delivery—so they can focus on what matters most: serving their communities.

Rob Lloyd headshot

Rob Lloyd — Moderator

Executive Director, Center for Digital Government

Rob Lloyd is the Executive Director of the Center for Digital Government, where he leads the organization’s national research and advisory programs focused on technology policy, innovation and best practices for government and industry leaders in state and local government. In this role, he oversees initiatives including the Digital Communities program and the Center for Public Sector AI and serves as a national voice on the technology challenges and opportunities shaping government.

Lloyd brings nearly three decades of public-sector technology leadership. Most recently, he served as Chief Technology Officer for the City of Seattle, where he was a member of the mayor’s cabinet and oversaw a team of nearly 600 employees and a technology portfolio of roughly $300 million. Previously, he was Deputy City Manager and Chief Information Officer for the City of San José and has held senior technology leadership roles in cities across Arizona, Oregon and Colorado.

His teams have earned more than 50 national honors, and his leadership has been recognized with awards including The AI 50, two ORBIE CIO of the Year awards, Governing Magazine’s Public Official of the Year, two GovTech Doers, Dreamers, and Drivers honors, four City Executive of the Year honors, and Business Journal leadership awards in Silicon Valley and Phoenix.

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