Overview

May 27
11AM PT, 2PM ET

Register

What does it take to scale digital transformation across an entire university?

Join leaders from California Baptist University (CBU) for an inside look at how a small automation pilot in the registrar’s office grew into more than 90 automated processes supporting teams across campus. In this case study session, CBU leaders will share how cross-department collaboration helped modernize student record management, improve accountability and deliver faster service to students and faculty.

Our speakers will discuss how they aligned teams, scaled adoption and created a culture of continuous improvement around process automation.

In this session, we’ll explore:

  • How CBU digitized and automated student-facing workflows across departments
  • Strategies for building collaboration and buy-in across academic and administrative teams
  • Lessons learned from scaling automation campus-wide
  • How process visibility and standardized workflows improved accountability and service delivery

Whether you’re beginning your automation journey or looking to expand existing initiatives, this discussion will provide practical insights you can apply to modernize operations and enhance the student experience. We hope you can join us!

Speakers

 

Rich Simpson, Ed.D.

University Registrar, California Baptist University

Dr. Simpson has worked in higher education for over 20 years. As a higher education leader, he has implemented programs, led large teams, managed multiple projects, found creative solutions, and responded to challenges cooperatively in a comprehensive and diverse environment, considering himself a lifelong learner committed to enhancing organizational efficiencies and managing change.

Dr. Rich Simpson is the University Registrar and Adjunct Professor at California Baptist University in Riverside, CA. He earned a doctorate in Organizational Leadership from Pepperdine University, a Master of Education in Higher Education Leadership from Capella University, and a Bachelor of Arts in Behavioral Science from California Baptist University.

 

Adam Martinez, M.A.

Assistant Registrar - Academic Process Administration, Office of the University Registrar, California Baptist University

Adam Martinez is Assistant Registrar for Academic Process Administration at California Baptist University in Riverside, CA. His areas of responsibility include course scheduling, degree posting, student withdrawals, and electronic business processes. He earned his bachelor's degree from LeTourneau University and his master's degree from Biola University, and he has worked in higher education for ten years.

 

Andy MacIsaac

Senior Strategic Solutions Manager, Government & Education, Laserfiche

Andy MacIsaac is a seasoned marketing and communications leader with over 25 years of experience shaping go-to-market strategies, brand development, and audience engagement across SaaS, public sector, and higher education industries. With deep expertise in industry marketing, integrated campaigns, and sales enablement, he has led global teams at top tech firms, including Laserfiche, Alteryx, Accenture, and IBM. Passionate about the power of technology, Andy thrives on collaborating with government and education leaders to drive innovation and accelerate mission outcomes.

 

Ron Bergmann — Moderator

Senior Fellow, Center for Digital Government

Ronald M. Bergmann most recently served as Vice President for Information Technology and CIO at Lehman College/CUNY. At Lehman, Ron and his team pioneered the use of analytics, automated major business processes, enhanced classroom technology, and opened the first virtual reality lab in the region. Lehman was cited as an exemplar in the 2018 Horizon Report for its innovative Lehman 360 digital platform. Ron is a fellow of the EDUCAUSE/CLIR Frye (now Leading Change) Institute and was named in 2017 as one of the nation’s top technologists, transformers, and trailblazers by the Center for Digital Education.

Ron previously served as first deputy commissioner of New York City's information technology agency where he was selected by Government Technology Magazine as one of the nation's leading individuals redefining and advancing technology's role in government. 

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