Overview

August 13

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State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.

Join Government Technology and TeamDynamix for an insightful webinar where we'll delve into the latest findings from the Center for Digital Government's national survey of state and local IT professionals. We'll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.

Save the Date: Tuesday, August 13, 2024, 11:00 AM PT / 2:00 PM ET

Here's what's in store:

  • Actionable Insights: Discover practical ways to streamline IT service management – from adopting no-code to leveraging automation – enhancing service delivery for both employees and the public.
  • Expert Analysis: Gain access to data-driven insights from a national survey, highlighting common challenges and innovative solutions in ITSM.
  • Resource Optimization: Learn how cloud-based ITSM strategies can help bridge workforce gaps, making your IT operations more efficient and effective.

Speakers

Andrew Graf headshot

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Sean McSpaden headshot

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

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