Overview
November 12
11AM PT, 2PM ET
Register
Reviewing a public assistance application takes more than a quick read. Staff in state and local agencies must gather supporting documents, verify eligibility requirements and protect residents' personal information. When documents and program guidance are scattered across disconnected systems, caseworkers lose hours searching for files, rechecking paperwork and chasing missing information — time that could go to serving residents.
In this webinar, we'll follow one assistance application from intake to decision — and through a later public records request. You'll see how intelligent document processing pulls key information from submissions, how AI agents help coordinate the review and how staff get answers grounded in the application file and program guidance.
Designed for IT leaders and agency directors, this webinar will show how these tools work together to cut repetitive work, support informed decisions and prepare approved records for public release — all while keeping staff in control.
Key Takeaways:
- Streamline application review. Extract information from supporting documents and use automated agents to identify missing evidence and coordinate follow-up.
- Support informed decisions. Connect application evidence with program guidance to give staff answers they can verify against source documents.
- Protect sensitive information. Redact protected details from records approved for public disclosure while preserving the information needed to explain agency decisions.
