Overview

October 18

Air travel is back. Domestic holiday air travel topped pre-pandemic levels for the first time this Labor Day, and daily averages are quickly returning to 2019 levels as well. But flight cancellations, service delays and other uncertainties make flying a frustrating experience.

One frustration, however, may soon be a thing of the past. A growing number of U.S. airports are implementing new technology that would eliminate the wait for passengers in TSA security lines.

Thanks to an innovative program at several airports across the country, passengers can use their smartphone to schedule a spot in the TSA line in advance. With these digital reservations, these travelers place themselves in a virtual queue and skip the long lines for security screening.
For airport officials, it’s a smarter management solution that’s safer, more efficient and less crowded.

Join us on October 18 for a 30-minute webinar on how airport authorities are enabling frictionless travel and changing the airport experience. In this webcast, you’ll learn:

How the program works, and how airport authorities can use data from it to make better-informed decisions on staffing, planning, design and more
How cities can leverage Infrastructure Investment and Jobs Act (IIJA) funds and other federal resources to pay for it
How virtual queuing technology can be applied to other parts of government, including DMVs, benefits agencies, healthcare facilities, call centers and more

Speakers

Rommia White

Director of Operations - Virtual Queueing, CLEAR

Hopelessly impatient, Rommia has been dedicated to making waiting in line optional since 2019. Her experience demonstrates that through thoughtful deployment of technology, we can successfully remove friction from virtually any environment, unlocking a better user experience for everyone involved. Rommia joined CLEAR as a result of its acquisition of Whyline (now RESERVE), which she joined after running a competing virtual queuing company from seed to acquisition by the Whyline team. At CLEAR, she synthesizes her background in operations, client success, and product marketing to create the best user experience for all RESERVE stakeholders, from clients to operators to end users. She holds a BA in Hospitality from Cornell University.

Chris Caracciola

Senior Manager, Terminal & Contracts, Operations, JFK International Air Terminal, LLC

Chris Caracciola began his role with JFKIAT in 2014. In his current role, he manages the Terminal Operation & manages many of the direct and 3rd party agreements at Terminal 4. He is responsible for the relationship of 3rd party providers (and Government Agencies) and his company’s airline customers.

Rasmus Kaster

Chief Growth Officer, Copenhagen Optimization

Rasmus has worked with airports across the world, from Delhi to Seattle. A key driver for his work has been to bring data, analytics, and optimization to the forefront of airport decision making, echoing the Copenhagen Optimizations’ objective of making complex airport operations easy to operate. Virtual Queuing exemplifies this, becoming an integrated part of airport operations through the application of airport know-how, data, and algorithms.

Dustin Haisler — Moderator

Chief Innovation Officer, e.Republic

Dustin Haisler is the Chief Innovation Officer for e.Republic. Dustin is also an Eisenhower Fellow (2019 Zhi-Xing Program) and Program Faculty for the Certified Public Management Program (CPM) at Texas State University. As the former Chief Information Officer (CIO) and Assistant City Manager for the City of Manor, Texas, a city outside Austin, Dustin quickly built a track record and reputation as an early innovator in civic tech. Dustin pioneered government use of commercial technologies not before used in the public sector – including Quick-Response (QR) barcodes, crowdsourcing, and gamification. Named as one of the nation’s Top 25 Doer, Dreamer and Driver for government technology and was recently recognized as a 2021 Business Transformation 150 Leader by Constellation Research. Dustin’s work over the years has been featured numerous publications and books including Wired, Fast Company, the Wall Street Journal, Inc. Magazine, the Today Show on NBC, and Citizenville by California Governor, Gavin Newsom.

Webinar

Frictionless Airport Experiences with Virtual Queue Technology