Overview

April 6

The COVID-19 pandemic underscored the critical need for effective digital government services. Even before the pandemic, many citizens preferred the convenience of transacting with state and local agencies online. But the events of the past year also showed that digital services are fundamental to future resiliency and continuity of government operations.

Join the Center for Digital Government and NIC for an in-depth look at how state and local government agencies in New Jersey can build and expand effective digital services strategies. We’ll show you how digital government services can improve citizen satisfaction while helping agencies streamline internal operations by reducing in-person transactions.

Register now and join us April 6 at 1 p.m. Eastern for this important conversation on New Jersey’s digital future. You’ll learn how to:

Identify the right services to move online and tailor them to the needs of your customers
Effectively market new digital services to move more users online
Improve citizen experience for services that still must be conducted in-person

Speakers

Casey Faiman

General Manager, NIC, New Jersey

Casey Faiman is the General Manager of NIC New Jersey, a subsidiary of the eGovernment firm NIC. With over 16 years of eGovernment experience, Casey leads a local team in Trenton that has helped the State of New Jersey deliver dozens of online and mobile eGovernment services to the citizens and businesses of the state. Prior to his role in New Jersey, Casey started the NIC subsidiary in Vermont and began his career with NIC in Maine. Casey was born and raised in Massachusetts and is raising two sons with his wife near Trenton, New Jersey.

Bill Rials — Moderator

Senior Fellow, Center for Digital Government and former CIO, State of Mississippi

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO. Dr. Rials holds a bachelor’s degree in business administration from Belhaven University, a master’s degree in computer information systems and cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and cybersecurity space and is frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.

Webinar

Focus on New Jersey: Ramping Up Digital Services