Enhancing Public Sector Services with Citizen-Centric Customer Identity and Access Management (CIAM)

Deborah A. Snyder — Moderator

Senior Fellow, Center for Digital Government

Deb is an accomplished C-level executive, influencer and educator who has dedicated her career to improving state and local government services through policy and technology innovation. She has a broad range of experience in government programs, policy, cybersecurity, privacy and information technology. She formerly served as New York state’s chief information security officer, where she led the state’s cybersecurity programs and directed the NYS Cyber Command Center. She works with organizations and universities to strategically strengthen cybersecurity programs, defenses and preparedness, and to create and inspire the next generation of cyber leaders.

Ed Therrieault

Principal Digital Transformation Architect, Portage Cybertech

Ed has over 25 years of experience in the design, development, deployment and operations of privacy sensitive electronic service delivery solutions for both public sector and banking clients. Ed’s involvement in the domains of Identity, Credential and Access management, web content management and service transformation started with his participation in the creation of the Central Frame Database at Statistics Canada. He went on to participate in the creation of the Strategis ID and the web content management solutions at Industry Canada and has made immense contributions to the Govt of Canada's vision for citizen and business centric access to information and transactions.

Bruce Lévis

Chief Strategy Officer, Portage Cybertech

Bruce Lévis is co-founder and Chief Strategy Officer at Portage Cybertech. With over thirty years of experience, Bruce’s career has covered almost every aspect of public sector digital transformation from enterprise hardware to data warehousing and analytics, to digital asset management, to cybersecurity. Over the last ten years he has focused mainly on identity and access management. He is an active member of the Digital Identity and Authentication Council of Canada (DIACC) and is on the board of directors of CILEX, a Canadian-based Incubator-Accelerator. Prior to Portage, Bruce founded The Levis Group, a management consulting company that worked with established corporations and start-ups. As part of the Levis Group he co-founded, helped build, and sold two successful start-ups: Askari Solutions Inc. and Becker-Carroll. Prior to the Levis Group he held sales and leadership in companies like Once Corporation (now part of Bell), Computer Associates, and Northern Micro.

Martin Burke

Product Manager, CitizenOne, Portage Cybertech

Martin is the CitizenOne Product Manager at Portage Cybertech. Prior to Portage CyberTech, Martin spent 8 years at SAP, overseeing product enablement for North America & EMEA resellers and ISVs. He later expanded SAP’s global reseller program with top SIs. With 5 years in digital identity and cybersecurity, his current focus is the RegTech and public sector verticals, overseeing CIAM SaaS solution implementations for public sector entities across, currently serving over 2 million users. His product management ethos emphasizes strong customer advocacy and agility, demonstrated by the creation of a customer advisory board with Portage’s existing public sector clients. He is also an active member of the Digital Identity and Authentication Council of Canada.

Jordan Dinn

Program Manager, MyGovNL, Design and Delivery, Office of the Chief Information Officer