September 16

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As higher education institutions begin a new school year, many are looking at how they can improve academic support and administrative process. Many of these processes have been siloed and manual, leading to lost time and frustration for both employees and faculty and the students they serve.

Optimizing the student experience is more important than ever before as the pandemic impacted both enrollment and budget levels. Higher education institutions must reduce administrative costs and streamline processes to remain competitive.

More of this work can be done better online when a cloud-based platform automates needed connections and meets user expectations for experience.

Join the Center for Digital Education on September 16 at 11 a.m. Pacific/2 p.m. Eastern as we talk with leaders from Ivy Tech Community College about how their institution is leveraging such a platform to streamline its IT ticketing system, modernize its intranet and leverage automation to better engage with its students.

Register here!



Phil Kindrick

ServiceNow Architect, Ivy Tech Community College


Jim Jorstad — Moderator

Senior Fellow, Center for Digital Government

Jim Jorstad is an innovative global force on the effective use of technology in teaching, learning and research. Currently the interim CIO at the University of Wisconsin-La Crosse, he heads a team responsible for providing services to over 1,500 staff and 10,000 students. He has extensive experience in learning space design, strategic social media and deploying major IT technologies. His film and journalist work has appeared on CNN, MSNBC, Forbes and NPR and he is the recipient of the 2013 CNN iReport Spirit Award. Jim is also an EDUCAUSE Leading Change Fellow, one of 50 IT professionals chosen worldwide for the award.