Overview

November 7

Navigating the government services should be simple—for everyone. But too often, residents are forced to jump through hoops, interacting with multiple agencies and repeating the same information just to get the support they need. That’s where the No Wrong Door model comes in. It’s a people-first approach that streamlines access to vital services like Medicaid, SNAP, and TANF, all through a single process.

Join Government Technology and Conduent for a live webinar to explore how this model is transforming service delivery in state and local governments by putting the resident at the center of the system.

You’ll learn how to:

Streamline services across agencies: Discover how the No Wrong Door approach reduces inefficiencies and improves service delivery and outcomes.
Break down data silos: Learn strategies for building a 360-degree view of residents, including insights on how community organizations and external providers can play a role in delivering holistic support.
Optimize your tech stack: Hear how modern platforms can enable real-time integration with eligibility systems, ensuring your agency operates at peak performance while delivering faster, more secure services to residents.

Speakers

Martin Baker

Vice President, Public Sector Sales Leader

Martin joined Conduent in early 2024 to lead growth in the government sector. With 28 years of public service in Massachusetts, he advanced from behavioral health case manager to leadership roles, including Chief Administrative Officer and acting CIO at the Executive Office of Elder Affairs. There, he implemented key programs including transitioning a State Pharmacy Assistance Program to Medicare Part D and deploying a statewide case management solution for HCBS programs. Marty also led initiatives at Commonwealth Medicine, including supporting ACA implementation and advancing service integration. Before joining Conduent, he led national sales at Maximus. Martin earned dual bachelor’s degrees in psychology and sociology, achieved certification in community organization management and planning at Boston University’s Graduate School of Social Work, and a master’s degree in public administration from the University of Massachusetts.

Anna Sever

President, Government Solutions, Conduent

Anna has end-to-end responsibility over our portfolio of Eligibility and Enrollment and Government Healthcare Solutions helping government agencies across the U.S. transform their operations, better serve constituents, and create more satisfying outcomes for people and communities served. Across our eligibility and enrollment and federal and state services, Anna drives operational efficiencies, helping our clients deliver best-in-class end user experiences that meet government missions while lowering costs. In addition, she leads our portfolio of solutions for state-administered Medicaid programs to reduce costs, streamline operations, increase program participation, and improve compliance. Anna brings strong leadership and more than three decades of extensive experience in federal and state government contracting. Prior to Conduent, she served as President and CEO of Magellan Federal, reinvigorating its growth engine and successfully implementing effective and efficient business processes. Anna also led business development for Maximus’ Federal Health offering and was instrumental in many of its federal programs, particularly with Veterans Affairs. During her career she has also run operations within the private sector in the areas of Medicaid, Medicare, mental health, and developmental disabilities. Anna received her bachelor’s degree from Davidson College, her master’s degree in social work from the University of South Carolina and her certification in gerontology from the University of South Carolina.

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department. In 2015, Nichols was appointed by Governor Jerry Brown as the California Department of Corrections and Rehabilitation Chief Information Officer and Director of Enterprise Information Services. While serving at the Department of Corrections and Rehabilitation, Nichols also served as a board member for the Corrections Technology Association and served as CTA President from 2019 to 2021. In February 2021, Governor Gavin Newsom appointed Nichols Deputy State CIO and Chief Deputy Director at California Department of Technology. Prior to retirement, Nichols also served as Acting State CIO and CDT Director for several months. During his career, Russ won numerous awards including the California Department of Corrections and Rehabilitation’s 2014 Administrator of the Year, Government Technology’s 2018 CIO of the year, and Government Technology’s 2023 California Public Sector Hall of Fame Award.

Webinar

Enabling Easier Service Access for Residents and Better Results for Agencies