Overview

October 3

Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which improves experiences for both constituents and agents.

Join Government Technology and UiPath October 3, 2023, at 11 AM Pacific / 2 PM Eastern to learn how agencies can use automation to deliver a higher level of constituent service while creating better workplaces for contact center agents. It’s the first in our quarterly series of live Workforce 2.0 webcasts that will show how automation can augment and empower public sector teams, enhance service delivery and strengthen compliance.

Join us to learn how your agency can use automation to:

Deploy digital assistants to reduce contact center agent fatigue
Create a single platform to deliver information to multiple back-end systems
Provide intuitive training to contact center agents
Modernize the end-user experience with self-service channels

Speakers

Brad Beumer

Senior Director, Industry, UiPath

Brad Beumer is the Customer Experience Automation lead at UiPath. Brad helps UiPath's clients and partners envision the role of automation in their end-to-end customer experience and contact center journeys. Brad has been delivering customer experience automation and contact center solutions for over 20 years.

Phil Calzadilla

SLED Sales Regional Vice President, UiPath

Phil Calzadilla is a business leader and IT professional who leads the State Local and Education sales team at UiPath, a leading software company specializing in robotic process automation. Phil has over 20 years of experience building and leading sales teams in the IT industry, empowering his teams to help clients achieve their mission. He joined UiPath in November of 2021 and has since been at the forefront of working with state and local clients throughout the United States, helping them meet their initiatives. Phil is also deeply committed to his community and volunteers with various organizations, including Shields and Stripes, a veteran and first responder rehabilitation group. Through his dedication to serving those who serve, Phil has become a respected leader in his industry and a valuable asset to his clients and community. Prior to his current role, Phil led state, local, and education teams while working at Cisco Systems and NextNet Partners, a consulting company he founded. In 2016, he was recognized as "CEO of the Year" by the Phoenix Business Journal, a testament to his leadership skills and business acumen.

Pradeep Paruchuri

Director, Sales Engineering, Public Sector, UiPath

Pradeep Paruchuri leads the Sales Engineering practice for US Public Sector customers at UiPath. Over the last 5 years, as part of his role at UiPath, Pradeep advised hundreds of Public Sector customers on their automation journey, starting with identifying the first set of processes to scaling to thousands of automations and will be bringing some of the best practices and lessons learned to this discussion. Pradeep has over 18 years of experience providing architecture and technology strategy for digital transformation initiatives for some of the largest Public Sector agencies.

Webinar

Empowering Contact Center Agents to Improve Service