Overview

May 13

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Government efficiency - can data-driven decision making radically improve service delivery AND customer satisfaction? The State of Maryland Motor Vehicle Administration (MVA) faced numerous challenges in a budget-conscious environment. How could they issue licenses and registrations for millions of people and vehicles, reduce wait times, move operations online and transform a normally frustrating experience into a pleasant one? After all, only so many citizens can fit into a single service center.

Find out by joining the Center for Digital Government, Government Technology, and the State of Maryland Motor Vehicle Administration for this interactive webinar.

This informative and entertaining session will give you insight and new tools to help you turn the sea of data, multiple information systems and long wait times into a new data-driven approach. Hear from the experts and learn how Maryland MVA:
• Shortened wait times and wait lines
• Moved services online
• Provided appointment scheduling
• Reduced operational costs and improved citizen satisfaction

 

Speakers:

Al Short
Chief Information Officer
Maryland MVA

John Edwards
Chief Systems Architect
Information Builders

Kevin Mergruen
Vice President, Public Sector
Information Builders

Moderator:

Morgan Wright
Senior Fellow
Center for Digital Government