Overview

April 8

Nobody wants to stand in line. Queueing up for service is frustrating and inconvenient. It’s a waste of time and resources. And as the pandemic has made clear, crowding into a waiting room isn’t just annoying – it can be a dangerous public health hazard.

Forward-thinking government organizations are putting an end to waiting in line. They’re implementing new tools that allow constituents to schedule appointments, check their status on a web page or mobile app, skip the line and receive a text notification when it’s their turn. These solutions aren’t just about customer convenience: The right scheduling software is a valuable data management tool for clearing bottlenecks and benchmarking employee performance.

Join Government Technology and our partners at Whyline on April 8 at 10AM PT/1PM ET for a valuable discussion on both the internal and customer-facing benefits of the latest in scheduling solutions.

In this info-packed 30-minute webcast, you’ll learn:

• How these solutions increase consumer satisfaction and provide transparency into congestion points and service delivery
• What capabilities to look for in customer-scheduling tools
• How SaaS tools provide a robust and flexible plug-and-play solution
• How cloud-based technologies make it easier than ever for organizations to adopt tools that easily integrate with an agency's legacy systems in a seamless and non-invasive way

Speakers

Michael Twersky

Co-founder and CEO, Whyline

Mr. Twersky is Co-founder and CEO of Whyline, a market-leading software company that helps governments overcome queueing and congestion related bottlenecks via its award winning virtual queueing and 'smart' appointment scheduling technology. The company works with a number of government agencies, has already serviced over 22 million people and has saved its users an amount of time equivalent to 58 years of a person's life. Before co-founding Whyline, Mike worked for eight years as an investment banker at J.P. Morgan covering technology companies in Latin America and the U.S. from the bank’s offices in New York, Mexico and Brazil.

Jennifer Bozorgnia

Court Manager for the City of Irving Municipal Court

Jennifer Bozorgnia is a Court Manager for the City of Irving Municipal Court. Under the direction of the Court Services Director, her responsibilities include overseeing the department’s budget, strategic initiatives, performance measures, and training development. Additionally, she directly supervises the Court’s Compliance division and the Teen Court program. Outside of the department, Jennifer is a member of the city’s Smart-Cities initiative (Irving Connects) and a member of the city’s Emergency Management team. She sits on the Irving School District’s Law and Criminal Justice Advisory Boards to review curriculum and program options to prepare high school students for future career goals.

Dustin Haisler — Moderator

Chief Innovation Officer, eRepublic

Dustin Haisler is the Chief Innovation Officer for e.Republic - the nation's leading state and local government media and research company - and the parent company of Government Technology, Governing, and the Center for Digital Government. Dustin also serves as an Eisenhower Fellow (2019 Zhi-Xing Program) and Program Faculty for the Certified Public Management Program (CPM) at Texas State University. As the former Chief Information Officer (CIO) and Assistant City Manager for the City of Manor, Texas, a city outside Austin, Dustin quickly built a track record and reputation as an early innovator in civic tech. Dustin pioneered government use of commercial technologies not before used in the public sector – including Quick-Response (QR) barcodes, crowdsourcing, and gamification. Named as one of the nation’s Top 25 Doer, Dreamer and Driver for government technology and was recently recognized as a 2021 Business Transformation 150 Leader by Constellation Research.

Webinar

Eliminate the Wait: Serving Constituents Faster, Better and Safer