Overview

Eligibility determinations are under growing pressure: They must be fast, accurate, transparent and defensible. With new H.R. 1 provisions on the horizon, state and local agencies face heightened scrutiny around improper payments, documentation and audit readiness. Traditional processes can’t keep up.

In this webinar, we explore how modern AI-assisted tools can help agencies make faster, more confident eligibility determinations — while keeping humans firmly in control. You’ll hear how automation can pre-check applications, flag missing data, recommend decisions within defined confidence thresholds, and escalate exceptions to caseworkers when needed.

You’ll learn how to:

Transform unstructured documents into clean, AI-ready data
Design eligibility flows that are fast, transparent, and defensible under federal guidelines
Apply human-in-the-loop automation to reduce errors and increase throughput
Build audit readiness into your process from day one

Speakers

James Morrison

Solution Engineer, Hyland

James Morrison has spent over 15 years in the content services space, with the majority of his career dedicated to delivering innovative solutions for the public sector. His expertise spans content services platforms, process automation, and emerging technologies, with a particular passion for exploring how artificial intelligence can transform the way organizations manage and leverage their information.

As an active thought leader, James regularly engages with peers and customers to share insights on digital transformation strategies, AI adoption, and modern content management best practices. Beyond the office, he serves on the Ronald McDonald House Committee, contributing his time and voice to a cause close to his heart.

When he’s not working or volunteering, James enjoys fishing, coaching youth wrestling, and—most importantly—spending time with his wife and three children. Whether on the mat, on the water, or in the boardroom, James brings the same energy, dedication, and strategic thinking to every challenge he takes on.

Angelo Di Salvo

Content Intelligence Advisor, Hyland

Angelo Di Salvo is a Content Intelligence Advisor who partners with public sector organizations to help them get more value from their information. For most of his career, he has focused on aligning content services strategies with customers’ priorities and supporting transformative, enterprise wide improvements.

Today, Angelo helps institutions unlock the potential of their unstructured content to streamline processes, generate insights, and improve outcomes. With more than a decade of experience working with public sector agencies and higher education institutions, he advises leaders on applying AI and content intelligence to solve real operational challenges. His work centers on turning information into a strategic asset—using automation, analytics, and modern content services to drive smarter decisions and better service delivery.

Justin Brown — Moderator

Senior Fellow, Center for Digital Government

Justin Brown served as Oklahoma’s Cabinet Secretary of Human Services and Director of the Oklahoma Department of Human Services from 2019 to 2023. In July 2023, Brown stepped away from state service with confidence in the transition strategy and with a deep desire to continue human services transformation across America through independent consulting.

While at Oklahoma Human Services, Brown introduced a grassroots strategic planning effort and human services operating system known as the ‘True North.’ Because of this transformational approach, OKDHS was able to remain focused on the agency’s long-term strategies during the pandemic, instead of assuming a defensive posture during this time of dramatic disruption. As a strong relationship builder, Brown built a culture of true collaboration with state and federal agencies, local non-profits, philanthropic foundations, legislators and with the communities that the agency serves, aligning stakeholders in a common vision and with connected definitions of success.

In 2022 & 2023, Secretary Brown served as Chairman of the American Public Human Services Association (APHSA) Leadership Council and as a member of the Governing Board of Directors, as well as a member of the National Governor’s Association’s (NGA) Core Advisory Board for Children and Families. In addition to his public service, Secretary Brown has built a passion for serving seniors and children through non-profit organizations including the Alzheimer’s Association, Children’s Hospital Foundation, YMCA, Big Brothers and Big Sisters, among others.

Webinar

Eligibility Decisions You Can Defend: How AI-Assisted Determinations Improve Accuracy, Speed and Oversight