Overview

June 25
11AM PT, 2PM ET

Register

State and local agencies are under growing pressure to deliver faster services, increase transparency, and improve constituent experiences — often with limited staff and fragmented systems. While traditional document management systems can store content, they don’t provide the intelligence needed to drive meaningful operational outcomes.

In this webinar, discover how agencies are moving beyond basic storage to a modern content services approach that combines intelligent capture, workflow automation, digital forms, and AI to accelerate work while strengthening oversight.

AI adoption in government can’t be a leap of faith — it must be phased, transparent, and governed. This session will outline a practical, step-by-step approach for progressing from foundational digitization to AI-assisted, data-driven automation. We’ll explore how agencies are starting with low-risk, high-impact use cases, proving measurable value quickly, and scaling responsibly as trust and data maturity grow.

You’ll also learn how AI enhances every stage of the content lifecycle — from using natural language processing to classify and extract information, to automatically generating workflows and forms that streamline service delivery. See how agencies are reducing manual effort, improving accuracy, and delivering more responsive public services — without sacrificing compliance or control.

In this session, you’ll learn how to:

  • Improve constituent experience and staff productivity with explainable, auditable automation
  • Apply AI safely to low-risk, high-impact workflows such as permit and plan review completeness checks, eligibility determinations (with human-in-the-loop oversight), and FOIA/public records requests
  • Build an AI roadmap grounded in outcomes — speed, productivity, and compliance — not hype

Attend the live webinar to obtain your complimentary certificate of attendance!

Speakers

Angelo Di Salvo headshot

Angelo Di Salvo

Content Intelligence Advisor, Hyland

Angelo Di Salvo is a Content Intelligence Advisor who partners with public sector organizations to help them get more value from their information. For most of his career, he has focused on aligning content services strategies with customers’ priorities and supporting transformative, enterprise wide improvements.

Today, Angelo helps institutions unlock the potential of their unstructured content to streamline processes, generate insights, and improve outcomes. With more than a decade of experience working with public sector agencies and higher education institutions, he advises leaders on applying AI and content intelligence to solve real operational challenges. His work centers on turning information into a strategic asset—using automation, analytics, and modern content services to drive smarter decisions and better service delivery.

James Morrison headshot

James Morrison

Solution Engineer, Hyland

James Morrison has spent over 15 years in the content services space, with the majority of his career dedicated to delivering innovative solutions for the public sector. His expertise spans content services platforms, process automation, and emerging technologies, with a particular passion for exploring how artificial intelligence can transform the way organizations manage and leverage their information.

As an active thought leader, James regularly engages with peers and customers to share insights on digital transformation strategies, AI adoption, and modern content management best practices. Beyond the office, he serves on the Ronald McDonald House Committee, contributing his time and voice to a cause close to his heart.

When he’s not working or volunteering, James enjoys fishing, coaching youth wrestling, and—most importantly—spending time with his wife and three children. Whether on the mat, on the water, or in the boardroom, James brings the same energy, dedication, and strategic thinking to every challenge he takes on.

Sean McSpaden headshot

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government.

From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy.

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