Overview

November 4

The 2021 Government Consumer Payments Insight Report found the pandemic had a huge impact on the public sector payments landscape, propelling many agencies into adopting contactless transactions seemingly overnight. The report revealed an increase in constituents using mobile and online payment options – and a tendency to want to continue to do so. But concerns remain around the security of these digital transactions.

On Nov. 4 at 11am PT/2pm ET, join Government Technology and U.S. Bank Payment Solutions for a deeper dive into the report’s findings and what they mean for the future of government payments. Register now for this 30-minute lunch and learn webinar to also:

Hear how to offer constituents safer, smoother and simpler transactions without having to overhaul your backend systems
Learn a practical path to digital payments, how to determine your agency’s maturity and what steps to take next
Discover payment preferences, by age group, and how accommodating these preferences could lead to faster, more efficient payments

Webinar attendees will receive a complimentary copy of the 2021 Government Consumer Payments Insight Report!

Speakers

Marlen Prato

Head of Enterprise Sales, Public Sector, Elavon

Marlen supports the team under the Public Sector portfolio. She brings over 20 years in payment processing experience with various roles supporting eCommerce Products and Strategic Operations for National and Midmarket accounts. Marlen has over 20 years’ experience in payment processing. She has demonstrated success in strategy, leadership, business development, and client facing roles with core competencies including critical thinking, problem solving, process design, transformation execution, program development, expense rationalization, planning, and business analysis. Marlen has also worked with many strategic customers across product/service categories.

Veronica Janssen

Head of Product Strategy/NA, Strategic Markets, Elavon

Veronica Janssen has over 20 years of experience in the payments and financial services industry. She brings expertise in the areas of product development and management, sales enablement and program management. Since 2017, Veronica has been responsible for defining and driving the execution of product strategy for the vertical markets in North America at Elavon. She is a visionary leader and a frequent subject matter expert at various Elavon conferences. Janssen is a certified New Product Development Professional and Pragmatic Marketing Founder. She earned an MBA from Tulane University in Finance and Global Competitive Strategy.

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting.