Overview

December 11

Accessing government services should be simple, but too often, behind-the-scenes silos make processes slower and more complicated than they need to be. Residents expect quick, seamless interactions, and anything less risks eroding their trust. So how can state and local governments provide that streamlined, digital experience while navigating the challenges of multi-departmental operations?

Join Government Technology and Salesforce for a webinar to learn how state and local governments can make public services more accessible and responsive by establishing a unified "Digital Front Door" – a single point of entry for all constituent services. Plus, we'll cover how AI can bring a personalized, human touch to these services without blowing up your budget.

Here’s what we’ll cover:

Design a resident-centered experience: Learn how to simplify the user journey and minimize departmental complexity, making services accessible and easy to navigate.
Harness AI for Smarter Interactions: Understand how AI can be used to deliver fast, intelligent responses, creating more efficient and personalized public services.
Budget-friendly innovation: Explore strategies to fit this initiative into your upcoming fiscal year budget and drive lasting results.

Speakers

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department. In 2015, Nichols was appointed by Governor Jerry Brown as the California Department of Corrections and Rehabilitation Chief Information Officer and Director of Enterprise Information Services. While serving at the Department of Corrections and Rehabilitation, Nichols also served as a board member for the Corrections Technology Association and served as CTA President from 2019 to 2021. In February 2021, Governor Gavin Newsom appointed Nichols Deputy State CIO and Chief Deputy Director at California Department of Technology. Prior to retirement, Nichols also served as Acting State CIO and CDT Director for several months.

Nadia Hansen

Digital Transformative Executive, Global Public Sector, Salesforce

Nadia Hansen is the Global Industry and Digital Transformation Executive leading go-to-market strategy for State and Local governments. Nadia is a former government CIO, board member, and recognized government leader who brings two decades of enterprise technology experience building a wide range of products, teams, and operations around the world across both public and private entities.

Webinar

Designing a One-Stop Government: How to Create a Smarter, Faster Digital Experience