Overview

April 4

Delivering topnotch constituent services should be business as usual for state and local governments. Seamless, reliable services are not only critical to keeping communities safe — they’re what constituents want from government.

Residents expect government services to match the consistency, ease of use and responsiveness of private sector services. To meet this moment, agencies need a modernization approach that creates workflow efficiencies and prioritizes positive constituent outcomes.

Learn how the public sector can deliver best-in-class physical and digital experiences for the communities they serve during a webinar hosted by Government Technology on April 4, 2023, at 11 a.m. Pacific/2 p.m. Eastern. You’ll hear a panel of subject matter experts, including leaders from Kyndryl and Microsoft, explore how governments can leverage modern tools to deliver on commitments to constituents.
Join the discussion to learn:

- The latest digital transformation trends
- How to avoid digital transformation roadblocks
- How to start or continue digital transformation journeys
- Different approaches to modernization

Speakers

Jim Jorstad — Moderator

Senior Fellow

Jim Jorstad is Senior Fellow for the Center for Digital Education and the Center for Digital Government. He is a retired emeritus interim CIO and Cyber Security Designee for the Chancellor’s Office at the University of Wisconsin-La Crosse. He served in leadership roles as director of IT client services, academic technologies and media services, providing services to over 1,500 staff and 10,000 students. Jim has experience in IT operations, teaching and learning, and social media strategy. His work has appeared on CNN, MSNBC, Forbes and NPR, and he is a recipient of the 2013 CNN iReport Spirit Award. Jim is an EDUCAUSE Leading Change Fellow and was chosen as one of the Top 30 Media Producers in the U.S.

Rajesh Jaluka

Chief Technology Officer of US Public Market, Kyndryl

Rajesh Jaluka is Chief Technology Officer of US Public Market at Kyndryl. He leads a team of solution engineers and architects to solve problems for Kyndryl’s customers in government, education, healthcare, and life sciences. He advises customers on improving business outcomes with technologies, modern operating models, technical practices, and culture. He has experience leading application teams through DevOps and DevSecOps maturity to reduce the time to market for applications and deliver business value sooner.

Vidhu Shekhar

Interim SLG Business Strategy Leader – Critical Infrastructure, Transportation & Public Finance, Microsoft

Vidhu is a highly experienced leader in delivering digital transformation in the public sector. He has over 15 years of experience in managing teams and has extensive expertise in strategy and technology. Vidhu excels at evaluating the near-term and long-term needs of programs and projects, making cost-effective and valuable strategic technology decisions. Throughout his career, he has successfully worked for government agencies, consulting firms, and enterprise companies, delivering enterprise-wide value to customers. In addition to his work, Vidhu is involved in the community and is a speaker at local universities. He holds board positions at several organizations, including the University of Southern California's Sacramento Center. He is currently the Interim Business Strategy Leader for Critical Infrastructure, Transportation and Public Finance for Microsoft’s State & Local Government Industry Team. He is also the curator of the book – Generative Artificial Intelligence in State & Local Government.

Webinar

Creating the Best Constituent Experiences