Overview

September 14

Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet individuals where they are.

Join Government Technology on September 14 at 11 a.m. Pacific/2 p.m. Eastern for a discussion on how your organization can create frictionless and inclusive services through innovation. During this one-hour webinar, you will learn about ideas that can:

Address digital equity
Increase usability and inclusivity
Simplify access to programs and services
Improve wellbeing of citizens, employees, students and partners

Speakers

Brian Cohen — Moderator

Vice President, Center for Digital Government

Brian Cohen is the Vice President of the Center for Digital Government and Center Digital Education. Prior to joining the Center, Brian served for 30 years in IT leadership roles with the City of New York and most recently with the City University of New York (CUNY). As the Vice-Chancellor and University CIO at CUNY, Brian directed the Office of Computing and Information Services (CIS), developed, and managed the enterprise IT vision, strategy and day-to-day technology operations of the University. His areas of focus included academic and business systems, cloud strategies, IT policies and procedures, Cybersecurity, project management, IT resiliency and disaster recovery, and network and telecommunications.

Rajesh Jaluka — Panelist

CTO, US Public & Federal Markets, Kyndryl

Rajesh Jaluka is the CTO of US Public & Federal Markets at Kyndryl. He is a Distinguished Engineer with more than 30 years of experience driving business transformation using IT across various industries. He champions culture change and coaches teams on modernizing systems engineering and operations practices. He drives innovative and automation to solve complex business challenges of his customers. He is partnering with hyperscalers to co-design solutions to scale to his customers’ needs.

Chris Williams — Panelist

Client Technical Leader, Public Markets, Kyndryl

As a Client Technical Leader, Chris provides overall technology vision, guidance, and strategy for Public Sector clients across the United States. He is a highly talented, forward thinking IT leader with expansive experience in Hybrid and Multi-Cloud solutions, Cloud strategy, infrastructure architecture and design, IT systems transformation and systems integration.

Sunit Patke — Panelist

Client Technical Leader, Kyndryl

Senior Enterprise Architect and Information Technology Professional with over 30 years of experience with complex enterprise IT projects. Sunit has spent more than 25 years working with governments in various capacities including database architect, security architect, chief enterprise architect, etc. He has a deep knowledge of government business processes and security compliance requirements. He has a passion for problem solving.

Brenda Decker — Panelist

Senior Fellow, Center for Digital Government

Brenda Decker most recently spent five years with IBM as a Director for Global Government Industry services. Prior to IBM, Brenda served in Nebraska state government for 37 years, 10+ years as the state's chief information officer with responsibility for state government computing, telecommunications, public safety radio, and video conferencing. Her expertise leading, transforming and managing large IT organizations has created high-performing teams and partnered cross functional public and private organizations. Her work has garnered both local and national recognition for her contributions to government technology.

Webinar

Creating Frictionless Government and Education Experiences Through Innovation