Overview

February 27

Governments are reinventing how residents engage with services by embracing modernization and digital transformation. By harnessing advanced technologies—such as automation and Generative AI—agencies are creating a seamless, integrated "digital front door" to government services. This unified access point allows residents to easily navigate and interact with a range of government services, from accessing information to applying for benefits, all while reducing friction and enhancing efficiency for everyone involved.

Join Government Technology and NICE for a live webinar where we’ll explore how these innovations are transforming service delivery and enabling residents to access the services they need faster than ever.

In this session, you’ll discover how to:

Boost citizen self-service capabilities with intelligent, adaptive chatbot interactions
Adopt a proactive approach to guide citizens through complex enrollment processes, ensuring they understand benefits options, eligibility requirements, and necessary actions
Provide real-time agent assistance by pushing relevant knowledge and data when needed, and enable auto-summarization after interactions to improve efficiency

Speakers

Joe Forte

SVP Sales U.S Public Sector, NICE

Joe Forte brings with him over 25 years of experience in the U.S. Public Sector market. He has held leadership positions with AT&T, Cisco, WWT and VMware covering Federal, State and Local government as well as Education. Joe also has extensive experience leading business strategy relating to Cloud and AI platform transitioning. Joe is also an executive Board member of Operation Song, working to help veterans and their families cope with PTSD and related issues.

Bill de Dufour

Director, Portfolio Solution Engineering, NICE

Bill de Dufour holds a unique position, combining hands-on experience leading IT within public sector organizations with his current role leading Sales Engineers for all US Public Sector at NICE. With over 20 years of experience designing and implementing various technology solutions for public sector entities, he also boasts 8 years as a Government technology leader.

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department. In 2015, Nichols was appointed by Governor Jerry Brown as the California Department of Corrections and Rehabilitation Chief Information Officer and Director of Enterprise Information Services. While serving at the Department of Corrections and Rehabilitation, Nichols also served as a board member for the Corrections Technology Association and served as CTA President from 2019 to 2021. In February 2021, Governor Gavin Newsom appointed Nichols Deputy State CIO and Chief Deputy Director at California Department of Technology. Prior to retirement, Nichols also served as Acting State CIO and CDT Director for several months. During his career, Russ won numerous awards including the California Department of Corrections and Rehabilitation’s 2014 Administrator of the Year, Government Technology’s 2018 CIO of the year, and Government Technology’s 2023 California Public Sector Hall of Fame Award.

Webinar

Create Frictionless Constituent Experiences: Streamlining Government Services with an Integrated Front Door