Overview

November 16

Artificial Intelligence (AI) chatbots are transforming government digital services, providing 24/7 accessibility and improved citizen engagement. Leveraging technologies like Natural Language Processing (NLP) and Machine Learning (ML), AI chatbots interpret human language, offering relevant answers and streamlining citizen-government interactions.

New advancements in Generative AI, such as Large Language Models (LLMs) - ChatGPT - have spurred interest in the next generation of chatbots. It is vital for the public sector to approach this technology with care, keeping humans in the loop, maintaining control and security, and considering potential risks like bias and misinformation.

Government Technology is partnering with subject matter experts from NeuroSoph Inc. to provide state and local leaders with important insights and essential knowledge on implementing controlled and secure AI chatbots.

Join the live webinar on November 16 to learn:

Enabling secure and controlled AI chatbots in government
Current and future AI chatbot use cases in the public sector
What state and local leaders need to know about implementing this technology

Speakers

Tushar Banerji

President, CEO, NeuroSoph Inc.

Tushar Banerji, President and CEO of NeuroSoph Inc. specializes in crafting secure and innovative Artificial Intelligence (AI) chatbots exclusively for government agencies. His decade-long track record in delivering IT solutions to state government organizations illustrates his strong belief in the potential of AI to enhance public sector operations and services. With a focus on efficiency, accessibility, and adherence to governmental standards and policies, Tushar is committed to transforming public services through tailored AI solutions. His approach ensures that these AI innovations align perfectly with the unique needs of government bodies, setting a benchmark for technological excellence within the public sector.

Mimi Kantor

Digital Product Manager, Executive Office of Technology Services and Security, Mass.Gov

Ms. Kantor has been a Product Manager with Massachusetts Digital Service/Executive Office of Technology Services and Security for almost 6 years. During that time, she led the effort to bring web analytics dashboards and feedback management to the back end of Mass.gov, where authors and editors on the site use this data to improve page content. She operationalized customer experience for Mass.gov authors and editors, providing infrastructure for support and communications. During the pandemic her role pivoted to leading the digital response to COVID-19, collaborating across multiple organizations to produce public information campaigns, create digital applications and data pipelines to manage initiatives like the state Travel Order, unemployment fraud, vaccine eligibility, testing location search, and introducing a chatbot to Mass.gov.

Craig Orgeron — Moderator

Senior Fellow, Center for Digital Government

Dr. Orgeron has extensive information technology experience in both the private sector and the federal and state level of the public sector. Currently, Dr. Orgeron is Professor of Management Information Systems in the Else School of Management at Millsaps College. After beginning his career as a communications-computer systems officer in the United States Air Force, he served as the Executive Director of the Mississippi Department of Information Technology Services (ITS) and Chief Information Officer for the State of Mississippi. In this role, Dr. Orgeron provided statewide leadership in the provision of services that facilitated cost-effective information processing and telecommunication solutions for Mississippi government agencies and institutions. Dr. Orgeron has served as an Executive Government Advisor with Amazon Web Services (AWS), President of the National Association of State Chief Information Officers (NASCIO) and on the Executive Committee of the Multi-State Information Sharing & Analysis Center (MS-ISAC), as well as participated in numerous government information technology task forces and committees, such as the Mississippi Broadband Task Force, the Digital Signature Committee, the Electronic Government Task Force, and the Governor’s Commission on Digital Government, which led to the implementation of the enterprise electronic government in Mississippi.

Webinar

Controlled & Secure AI Chatbots for the Public Sector