11AM PT, 2PM ET
Today’s citizens don’t want to limit their means of engagement to voice only. They want to use digital channels like web chat, text and social media platforms to interact with government, just as they do when conducting business in the private sector. Offering these options doesn’t just increase user satisfaction, it boosts the efficiency of existing staff, enabling your agents to handle more inquiries. That’s an important advantage to your daily operation, but it’s critical during unplanned events, when inbound inquiries can spike, without warning.
Join us April 28 at 11 a.m. Pacific/2 p.m. Eastern to learn how contact center modernization can help you handle growing call volume without adding staff while improving user experience and strengthening resiliency.