Overview

December 5
11AM PT, 2PM ET

Register

The line between communication, collaboration and constituent engagement has disappeared. Hybrid work, AI integration and rising public expectations are redefining how governments operate and serve.

The next era of state and local leadership depends on a unified approach — one that connects people, data, and decisions seamlessly across every channel.

Join Government Technology and RingCentral for a forward-looking discussion on how agencies are preparing their communication ecosystems for the future — modernizing the way employees, departments, and residents connect in real time while maintaining the highest standards for security, compliance, and trust.

You’ll learn:

  • What’s next for unified communications: How integrated voice, video, and messaging platforms are becoming the new foundation for government operations.
  • AI in action: Real examples of how conversational AI, intelligent routing, and virtual assistants are improving service delivery, workforce collaboration, and accessibility.
  • Data-driven efficiency: Using analytics to manage workloads, forecast needs, and improve responsiveness across departments and constituent services.
  • Security and compliance readiness: Building policies and guardrails that enable innovation without compromising privacy or transparency.
  • The 2026 vision: Preparing your workforce, infrastructure, and governance for the era of AI-powered collaboration.

Whether you’re a CIO, IT director, communications leader, or operations manager, this conversation will help you cut through the noise — and understand how smarter, unified communication tools will define effective, trusted government in 2026 and beyond.

Speakers

Michael Fiocca headshot

Michael Fiocca

VP, Public Sector, RingCentral

Michael Fiocca is a sales leader at RingCentral who focuses on helping government and education organizations move their communication systems to the cloud. He has over 20 years of experience in public sector sales, specializing in unified communications, contact centers, and digital transformation. At RingCentral, he works with public sector customers to modernize their technology while ensuring compliance with government procurement processes.

Mike Egli headshot

Mike Egli

CX Transformation Practice Leader, RingCentral

Mike Egli is the CX Transformation Practice Leader at RingCentral, where he guides the company’s strategic vision for contact center and AI innovation. With over 30 years of experience in customer experience, operations, and consulting, Mike helps organizations modernize how they connect with customers, bridging people, process, and technology to deliver measurable impact. A respected thought leader and frequent industry speaker, he has worked with major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield to transform service delivery and elevate customer engagement.

Sean McSpaden headshot

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy. Throughout his 26-year tenure in Oregon state government, Sean and the teams he has led have received several state, regional and national recognitions and awards. In addition, Sean has represented the state of Oregon on numerous state, regional and national project steering committees, task forces, governing boards, committees, commissions and associations, and has presented on various topics at local, state, regional, national, and international meetings and conferences. Sean earned his Master of Business Administration (MBA) degree and Certificate of Public Management from the Willamette University, Atkinson Graduate School of Management. Sean is an ISACA Certified Information Security Manager (CISM) and holds a PMI Project Management Professional (PMP) certification.

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