Overview

December 11
11AM PT, 2PM ET

Register
Communication and collaboration technologies don’t just support learning — they define it. 

From AI-powered service desks and automated translation tools to intelligent routing that connects students, parents, and faculty in real time, education leaders are reimagining how campuses communicate. The next evolution of digital learning depends on seamless, secure, and data-driven communication ecosystems that strengthen trust, improve equity, and create more connected learning communities.

Join the Center for Digital Education and RingCentral for a forward-looking conversation on how K-12 districts and higher education institutions are preparing their communications infrastructure for the future. 

You’ll learn:
  • The evolution of education communication: How AI-driven tools like intelligent receptionists, voice translation, and virtual collaboration hubs are transforming how schools and campuses connect with families, faculty, and students.
  • Student- and staff-centered automation: Real examples of how institutions are using automation to reduce administrative burden, improve access, and personalize support.
  • Building the intelligent campus: How data integration, analytics, and omnichannel platforms are helping education leaders unify fragmented systems and enhance operational efficiency.
  • Governance and equity in an AI era: Frameworks for implementing emerging communication technologies responsibly — protecting privacy while expanding inclusion and transparency.
  • Preparing for 2026 and beyond: Strategies to future-proof your communications ecosystem against workforce shortages, budget pressures, and evolving stakeholder expectations.

Whether you lead IT strategy for a district or manage operations on a college campus, this session will help you plan for a future where connected communication isn’t just an operational upgrade — it’s a driver of student engagement, institutional resilience, and lifelong learning.

Speakers

Keith Beisman headshot

Keith Beisman

Chief Technology Officer, Morton High School District 201

Keith Beisman serves as the Chief Technology Officer for Morton High School District 201, located in Cicero and Berwyn, Illinois. Morton serves 7,600 students and 1,100 faculty and staff across three primary campuses and four additional sites. Under the direction of the School Board, Morton has advanced its one-to-one technology initiative, which began in 2014, and in doing so adopted a shared focus on continual learning and professional growth. Today, every student, faculty, and staff member is equipped with a Windows 11 Dell laptop to support learning, collaboration, and innovation. Over his 25-year career at Morton, Keith has served in multiple roles, including teacher, building administrator, district administrator, and Director of Instructional Technology—culminating in his current role as Chief Technology Officer.

Michael Fiocca headshot

Michael Fiocca

VP, Public Sector, RingCentral

Michael Fiocca is a sales leader at RingCentral who focuses on helping government and education organizations move their communication systems to the cloud. He has over 20 years of experience in public sector sales, specializing in unified communications, contact centers, and digital transformation. At RingCentral, he works with public sector customers to modernize their technology while ensuring compliance with government procurement processes.

Mike Egli headshot

Mike Egli

CX Transformation Practice Leader, RingCentral

Mike Egli is the CX Transformation Practice Leader at RingCentral, where he guides the company’s strategic vision for contact center and AI innovation. With over 30 years of experience in customer experience, operations, and consulting, Mike helps organizations modernize how they connect with customers, bridging people, process, and technology to deliver measurable impact. A respected thought leader and frequent industry speaker, he has worked with major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield to transform service delivery and elevate customer engagement.

Jim Jorstad headshot

Jim Jorstad — Moderator

Senior Fellow, Center for Digital Education and Digital Government

Jim Jorstad is Senior Fellow for the Center for Digital Education and the Center for Digital Government. He is a retired emeritus interim CIO and Cyber Security Designee for the Chancellor’s Office at the University of Wisconsin-La Crosse. He served in leadership roles as director of IT client services, academic technologies and media services, providing services to over 1,500 staff and 10,000 students. Jim has experience in IT operations, teaching and learning, and social media strategy. His work has appeared on CNN, MSNBC, Forbes and NPR, and he is a recipient of the 2013 CNN iReport Spirit Award. Jim is an EDUCAUSE Leading Change Fellow and was chosen as one of the Top 30 Media Producers in the U.S.

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