Overview

December 16

Government organizations today communicate in more ways than ever – through texts, phone calls, emails, video conferences, web portals and more. That’s been transformed by the workforce disruptions of the coronavirus pandemic. Internally, government teams are learning how to stay connected in a hybrid environment of in-office employees and remote workers. Externally, agencies are trying to ensure that constituent interactions are as seamless as possible.

Cloud-based platforms provide solutions that enable teams to communicate and collaborate no matter where they are. And they can transform constituent communications, delivering vital information to citizens and connecting them with necessary services faster and more efficiently.

Join us December 16 at 11am PT/2pm ET for a deep dive into these issues. As a participant, you’ll learn:

Exclusive new survey data of public-sector leaders on their biggest challenges in the current work environment
What citizens find most frustrating about trying to communicate with government agencies – and how to fix it
How cloud-based tools can provide a single, unified approach to communications
How a communications-as-a-service approach can scale to meet surges in demand

Speakers

Naveed Husain

VP Vertical Industry Principals, RingCentral

Naveed Husain, VP, Vertical Industry Programs is leading a team of industry experts who are charged to align RingCentral product and business solutions with current and future industry trends in order to bring value and innovation to our clients. Formerly, Naveed was the CIO of Teachers College, Columbia University where he implemented RingCentral’s product suite as part of a cloud and mobile first strategy. His real-world insights on the challenges and benefits of adopting and leveraging unified communications as a service (UCaaS) and contact center as a service (CCaaS) make him and his team of experts an invaluable resource to organizations considering cloud solutions for the Enterprise. Naveed brings over 20 years of global professional experience in legal, finance, private and public sectors having also served as the CIO at Queens College, City University of New York, the United Nations (UN) Department of Peacekeeping operations, and Winstar Communications. He has worked in mission areas for the UN in Somalia, Iraq, Israel, Pakistan and has led enterprise projects for multinational firms in New York, London, Hong Kong, and Beijing.

Bob Woolley — Moderator

Senior Fellow, Center for Digital Government

Bob was the Chief Technical Architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations. He has extensive experience with development and implementation of enterprise infrastructure and technology services. He focuses on e-government and technical architecture, with special emphasis on technical architecture implementation, planning and analysis; Web design; cloud implementation; and development of online government services. He is a specialist in Theory of Operations documentation processes and implementation of Microservice Architecture and DevOps in hybrid cloud environments. He has worked in the public sector as a university professor and systems analyst, and in the corporate world as a company president and Enterprise Architect. He has a master’s degree from Utah State University. He was named as one of Government Technology Magazine’s Top 25 Doers, Dreamers and Drivers, and has specialized in applying new and emerging technology solutions to government.

Webinar

Connect and Collaborate from Anywhere: The Power of Cloud Communications