Overview

December 18

New federal legislation is asking states to quickly change how they manage Medicaid eligibility and application processing. With policy still evolving and implementation required by the end of 2026, agencies face the dual challenge of acting quickly while staying flexible.

In this live webinar, experts will break down three critical technology imperatives to help states meet this moment:

Seamless integration using a modular, low-code platform
Automated verification of exemptions and other individual information
Proactive outreach and communication to reduce member churn and improve compliance

You’ll also learn how agencies can strengthen their federal funding proposals (APDs) by selecting adaptable, future-ready solutions that accelerate implementation timelines while minimizing risk.

Whether you're modernizing existing eligibility systems or looking to augment them with next-gen tools, this session will offer tangible guidance and real-world use cases. We hope to see you there!

Speakers

Tiffany Blair

Principal, Digital Strategy Government Digital Transformation, Salesforce

Tiffany Blair is the Principal of State and Local Government Digital Strategy for Salesforce's Public Sector business unit, where she is responsible for working with state labor and workforce development customers to develop their strategic vision and strategy for transforming their legacy technology with a modern cloud platform. Tiffany has 20+ years of government experience with core expertise in Labor, Workforce and Human Services-focused systems for programs including Unemployment Insurance, Eligibility, Medicaid, and Child Welfare, having worked from each perspective of a technology transformation – a government analyst, product vendor, and system integrator. Prior to Salesforce, Tiffany worked with major technology firms, including Oracle, IBM, and Pegasystems, as well as served as a policy analyst for New York State. Tiffany holds a BA in Political Science and Policy Studies and an MPA from the Syracuse University Maxwell School of Citizenship and Public Affairs.

Carole Hussey — Moderator

Senior Fellow, Center for Digital Government

Carole Hussey is a Senior Fellow for the Center for Digital Government. Carole is the Founder of Evolv Strategy Group, an Health and Human Services (HHS) market strategy firm. As a seasoned HHS advisor, Carole has more than twenty years of experience providing consultative services to state and local government agencies. Her depth of expertise is oriented toward transformation of cross-programmatic service delivery models, enabled by modern technology solutions. Prior to starting Evolv Strategy Group, Carole served in a number of leadership positions in national consulting firms serving the HHS market. She is on the Board of Directors for the Human Services Information Technology Advisory Group (HSITAG) and volunteers with several non-profit organizations in support of transition aged youth. Carole is a graduate of Duquesne University.

Webinar

Compliance in Motion: How to Adapt Quickly to Medicaid's New Rules