May 28

Watch Now

The COVID-19 pandemic fast-tracked many government agencies’ move to digital service delivery. As the public sector adjusts to this new normal, leaders are looking for ways to enhance the citizen experience and ensure the public continues to receive much-needed digital services, especially during the next crisis.

On May 28 at 11am PT/2pm ET, Government Technology and New Relic are joining together for an informative webcast to discuss how agencies can gain better visibility into their applications, infrastructure and environments to ensure optimal performance and resilience. Register now to also learn:

• How to keep your core software functions and service running, even during massive traffic surges and uncertain volatility
• What tools are available to ensure continuity and in support of making tough choices about your IT environment, what’s impacting services, and what’s urgent to the citizen
• How to modernize your services quickly and enhance the digital experience – all while meeting security and compliance needs


Andrew Faria

Andrew Faria

Chief Solutions Architect, New Relic

Andrew Faria has 20 years of experience in software architecture. The past 5 years have been exclusive to operationalizing observability at enterprise scale. He is currently one of the founders and lead architects in New Relic's Observability Maturity Architecture program.

Bob Woolley

Bob Woolley

Senior Fellow, Center for Digital Government

Bob was the Chief Technical Architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations.

He has extensive experience with development and implementation of enterprise infrastructure and technology services. He focuses on e-government and technical architecture, with special emphasis on technical architecture implementation, planning and analysis; Web design; cloud implementation; and development of online government services. He is a specialist in Theory of Operations documentation processes and implementation of Microservice Architecture and DevOps in hybrid cloud environments.

Joe Panora

Joe Panora — Moderator

Senior Fellow, Center for Digital Government

Joe Panora has over 34 years of state public service with fourteen (14) years serving in the Correctional Safety/Public Safety Law Enforcement as IT Director/Chief Information Officer (CIO).

Joe Panora was appointed by Governor Schwarzenegger and Governor Brown to serve as Director of the Enterprise Information Services (EIS) for the Department of Corrections and Rehabilitation (CDCR), since January 2008. During his career, Joe has also served for the following departments: Caltrans, Franchise Tax Board, Employment Development Department, State Controller’s Office and California Youth Authority. Joe retired from state service as the Director of EIS for CDCR in December 2014.