June 16

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With sky-high jobless rates and a cratering economy, states and cities are under enormous pressure to deliver services to citizens in need. Unemployment offices and other agency call centers are overloaded and understaffed. With tax revenues bottoming out, government resources will be stretched even thinner in the months and years ahead.

Automation can help agencies respond to citizen requests faster and more efficiently. Chatbots and smart voice technologies can streamline intake processes and offload work from employees.

For a brief overview of how organizations can make better use of these technologies, join Government Technology on June 16, at 10:00 am PT / 1:00 pm ET, for an informative 30-minute webinar.

As a participant, you’ll learn:

  • How virtual assistants can respond to citizen requests in real time, whether on the phone or via web-based chatbots.
  • Specific use cases in government, including unemployment filings, Medicaid/Medicare offerings, human services information, and more
  • How to implement intelligent data-capture solutions in your organization


Chad Johnson

Chad Johnson

Director, Google Enterprise Search & CCAI, SADA

Chad is a technologically-driven, people-focused innovator and is recognized worldwide for his experience helping companies deploy enterprise search systems. For over 19 years, he has designed, architected, developed and managed projects for hundreds of enterprise clients. Chad is currently Director of Google Cloud Search & CCAI at SADA, where he specializes in implementing Google Cloud Search and Contact Center AI for enterprise customers. Chad is responsible for defining technological priorities and direction, establishing and managing project relationships, guiding clients through implementation challenges, and mentoring colleagues.

Heather Sheston

Heather Sheston

Client Partner Executive, SADA

Heather Sheston is a Client Partner Executive focused on the public sector. She partners closely with CIOs and topline executives to grow their Google cloud footprint. Heather has over a decade of experience as a leader in the public and non-profit sector, with experience in management consultation, team building, professional development, strategic implementations and organizational collaboration initiatives. Heather most recently led the Google project team at the State of Arizona, successfully migrating nearly 36,000 users onto Google Cloud Platform. Heather has a Bachelor’s and Master’s degree from Arizona State University.

Bob Woolley

Bob Woolley — Moderator

Senior Fellow, Center for Digital Government

Bob was the Chief Technical Architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations.