Overview
June 16
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With sky-high jobless rates and a cratering economy, states and cities are under enormous pressure to deliver services to citizens in need. Unemployment offices and other agency call centers are overloaded and understaffed. With tax revenues bottoming out, government resources will be stretched even thinner in the months and years ahead.
Automation can help agencies respond to citizen requests faster and more efficiently. Chatbots and smart voice technologies can streamline intake processes and offload work from employees.
For a brief overview of how organizations can make better use of these technologies, join Government Technology on June 16, at 10:00 am PT / 1:00 pm ET, for an informative 30-minute webinar.
As a participant, you’ll learn:
- How virtual assistants can respond to citizen requests in real time, whether on the phone or via web-based chatbots.
- Specific use cases in government, including unemployment filings, Medicaid/Medicare offerings, human services information, and more
- How to implement intelligent data-capture solutions in your organization
