Overview

September 16

After a year marked by a global pandemic and civic unrest, local government leaders are even more focused on connecting and building trust with constituents. New research from the Center for Digital Government shows city and county leaders overwhelmingly believe local government plays a critical role in building a sense of community with residents — and they’re increasingly using digital tools to do so.

On Sept. 16, Government Technology will host a live webcast to unpack these national survey results and explore how they impact future constituent engagement strategies for local governments. You’ll hear:

Lessons learned from the pandemic around constituent engagement, including the growing need for integrated, multi-channel engagement options.
Practical advice on evaluating new constituent engagement platforms.
Important insights on how to improve digital equity as you expand your jurisdiction’s engagement efforts.

Speakers

Andrea Facini

President, ACTIVE Network

Andrea Facini is a senior executive currently serving as president at Active Network, a Global Payments company. Over the course of 25 years, Facini has helped both private equity owned and public companies of any size transforming the way they build their products, services and go-to-market strategy by focusing on value creation through the implementation of operating principles and best practices across nearly all functions of an organization. He holds a B.A. in Art History from the University of Fine Arts and Communication in Florence, Italy where he graduated Summa Cum Laude.

Byron Carroll

Head of product management, ACTIVE Network

Byron Carroll, the head of product management at ACTIVE Network, has been with the company for 7 years. For nearly 20 years, he has walked with organizations on the journey of digital transformation across myriad industries. Byron started his career in datacenter technology at Sterling Commerce an AT&T subsidiary, was acquired into IBM, productized co-created services at Infosys, learned a LOT about travel at Sabre Airline Solutions, before joining ACTIVE. Byron completed undergraduate and graduate business degrees at UT Dallas, where he has served as an MBA mentor.

Otto Doll — Moderator

Senior Fellow, Center For Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

Webinar

Building Communities: Constituent Engagement in 2021 and Beyond