Overview

September 26

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively.
Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital services and more – can never deliver a truly seamless experience.
For boundless constituent engagement, governments need a new approach. A broader, integrated approach connects departmental silos of data and processes to improve access to public services, make the job of delivering those services more fulfilling, and help the public sector make optimal use of limited resources.

On September 26, join us for a deep dive into how an integrated approach to service delivery can transform the constituent experience. Our panel of public and private sector experts will cover:

Best practices for adopting an integrated approach to services
How this framework not only improves external services but also internal processes and workflows
How to use feedback to provide a better experience for people interacting with government services
How to deploy new service solutions incrementally while still working toward a common platform

Speakers

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government and former Deputy State Chief Information Officer, State of Oregon

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Iain Daws

Director, Content Marketing, Verint

Iain has more than 40 years’ experience working in and with the public sector and commercial businesses. Passionate about understanding customer's requirements and finding the best possible way of meeting them, Iain is responsible for telling compelling and relatable stories about how Verint’s public sector, engagement data management, and quality and compliance solutions can help Verint’s customers to succeed and thrive.

David Moody

VP & GM, Case Management & Citizen Engagement, Verint

David Moody leads the Citizen Engagement group at Verint which focuses on the sale, delivery, development and support of Verint's Citizen Engagement solution. Verint Citizen Engagement is employed by government organizations across a diverse set of verticals and geographies to digitally transform service delivery, benefiting both citizens and employees.

Scott Montgomery

VP Public Sector – SLED, Verint

Scott Montgomery oversees sales and strategy related to Public Sector within State, Provincial and local US and Canada at Verint. He holds dual degrees in Business Accounting and Economic and a master’s in business administration. Scott has over 20 years’ experience in sales, marketing, delivery, and support in public and commercial sectors at a global level.

Webinar

Boundless Constituent Engagement: A New Approach to Integrated Services