Overview

March 11

Join us to hear the latest research in IT service management and learn more about how no-code technology is helping to address key challenges in public sector IT environments.

State and local governments are focused on delivering services, both to their own employees and the public. Yet government IT operations largely rely on manual processes to manage and support the applications and technology infrastructure that make service delivery possible.

Throughout the webinar, we’ll unpack these trends and up-to-date information such as:

Staffing and budget constraints
Top areas for IT service automation
IT Infrastructure Library adoption rates
Incorporating artificial intelligence (AI) for expedited ticket resolution

Attend this webinar on Monday, March 11, at 1 p.m. Eastern / 10 a.m. Pacific to discover how no-code platforms are enabling faster deployment of automation and AI without draining IT resources.

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department. In 2015, Nichols was appointed by Governor Jerry Brown as the California Department of Corrections and Rehabilitation Chief Information Officer and Director of Enterprise Information Services. While serving at the Department of Corrections and Rehabilitation, Nichols also served as a board member for the Corrections Technology Association and served as CTA President from 2019 to 2021. In February 2021, Governor Gavin Newsom appointed Nichols Deputy State CIO and Chief Deputy Director at California Department of Technology. Prior to retirement, Nichols also served as Acting State CIO and CDT Director for several months. During his career, Russ won numerous awards including the California Department of Corrections and Rehabilitation’s 2014 Administrator of the Year, Government Technology’s 2018 CIO of the year, and Government Technology’s 2023 California Public Sector Hall of Fame Award.

Webinar

Boost Your IT Service Management