Overview

January 18

Join leaders from Government Technology and Amazon Web Services on January 18, 2024, at 10 AM PST/ 1 PM EST for a live webinar in our Ask the Experts Digital series – The series dedicates half of each session to audience questions and comments, giving attendees direct access to industry experts.

This session will focus on how agencies can use artificial intelligence and machine learning (AI/ML) to improve the constituent experience.

In this exclusive session, attendees will:

Join a live discussion with technology experts with experience working with state & local governments
Learn how agencies can accelerate time-to-value when adopting AI for public-facing systems
Explore public sector generative AI use cases – like chatbots, language translation, AI-driven resident alerts and more

Speakers

Jayson Dunn

Executive Government Advisor, Amazon Web Services

Jayson is a public sector technology subject matter expert with over 20 years of local government experience. Prior to joining AWS, Jayson served as the CIO for the City of Cincinnati with responsibility for the City’s Enterprise Technology Solutions Department, Cybersecurity Program, and held duties as a Special Projects Manager in the City Managers Office. Prior to his CIO role in Cincinnati, Jayson also served as the Director of the Hamilton County Communications Center where he had oversight of the county’s information technology, telecommunications, and emergency communications divisions. Jayson also has experience in the private sector as a Business Analysis Manager with L3Harris where he was responsible for overseeing technology contracts and procurements totaling $350 million annually. His broad public sector background enables him to represent the voice of AWS customers and advise city and county leaders in a unique way. Jayson holds a Master’s degree in Business Administration, and undergraduate degree in Technical Management, and is a Certified Information Systems Security Professional (CISSP) and an Emergency Number Professional (ENP).

Curtis Wood — Moderator

Senior Fellow, Center for Digital Government

Curt most recently served as the Technology Services and Security Cabinet Secretary and Chief Information Officer for Massachusetts Governor Charlie Baker, leading the Commonwealth’s digital and cyber security transformation. Prior to his Cabinet appointment in 2018, Mr. Wood served 8 years as the Public Safety Undersecretary for Forensic Science and CIO overseeing major public safety and justice operational and technology modernization efforts. He began his government career in 1975 and has served in multiple roles.

Webinar

Ask the Experts: How AI Can Improve Constituent Experiences