Overview

October 13

As the number of demands placed on Health and Human Services (HHS) agencies grows, so does the need to modernize technology and streamline workflows. Agencies are focused on solutions that will improve health outcomes for children and families by delivering a digital-first experience for both constituents and staff.

Join us on October 13 for a 30-minute webinar to hear from government leaders on how agencies can quickly and easily implement solutions that streamline workflows to deliver services faster and create more accessible and efficient government experiences. During this interactive webcast you’ll learn how state and local HHS agencies are using technology to maximize a no wrong door approach by:

Digitizing cumbersome and lengthy manual paper processes
Expanding the availability of mobile-friendly tools to engage with families
Centralizing the management of digital case files

Speakers

Shonte Eldridge

Senior Director of State and Local Government Strategy and Solutions, DocuSign

Shonte Eldridge serves as DocuSign‘s first Senior Director of State and Local Government Strategy and Solutions. In this role, she is responsible for identifying market trends and identifying opportunities that help government leaders simplify how they do business. Prior to joining DocuSign, Shonte worked at Amazon Web Services as an executive government advisor and has over two decades of experience in various state and local government C-Suite positions. She has received numerous awards for her work using technology to improve the constituent experience and solve complex government challenges, and was named one of the 25 women to watch by the Baltimore Sun newspaper and magazine in 2020.

Bill Rials — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO. Dr. Rials holds a bachelor’s degree in business administration from Belhaven University, a master’s degree in computer information systems and cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and cybersecurity space and is frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.

Webinar

Addressing The Needs of Family, Youth and Children in a Digital Transformation Age