Overview

November 14

Government agencies are often faced with complex, resource-intensive processes that can slow down operations and drain valuable resources. Low-code process orchestration and automation enables state and local governments to streamline operations, reduce manual tasks, and increase overall efficiency.

With low-code, agencies can create applications tailored to their unique needs, whether to manage regulatory compliance, automate inspections, or accelerate approval processes. Organizations like Dallas/Fort Worth International Airport have harnessed this technology to develop tailored solutions that simplified their workflows and cut paper usage by half, building over 40 applications in just 18 months.

Join Government Technology for an exclusive webinar exploring how low-code process automation can modernize your operations just as it did for DFW Airport, providing lessons you can apply to your agency.

What you’ll gain from this session:

Low-Code Success Stories: See how process orchestration is helping agencies of all types rapidly develop and deploy applications that meet their specific operational needs.
Custom Solutions for Government Operations: Discover how low-code platforms allow for a departure from one-size-fits-all software, enabling agencies to build applications that fit their unique workflows—from streamlining service requests to automating compliance tracking.
Enhancing Workforce Efficiency: Learn how low-code technology reduces reliance on manual, paper-driven processes, empowering your staff to focus on higher-impact tasks that benefit both employees and the communities they serve.

Take part in this webinar to learn actionable strategies for using low-code automation to address your agency’s challenges and drive operational excellence.

Speakers

Kelly Tuggle

Asst Vice President - Application Development and Delivery Services Dallas Fort Worth International Airport (DFW)

Kelly Tuggle is the Assistant Vice President of Application Development and Delivery Services at Dallas Fort Worth International Airport (DFW). With three decades of dedicated service, she has risen through the ranks, taking on increasingly challenging roles to meet the evolving needs of one of the world’s busiest airports. In her current role, Kelly leads a team focused on innovative, secure technology solutions that serve both business and customer needs. Her leadership has been pivotal in driving application development, data engineering, quality assurance, and security compliance at DFW. Known for her passion for business process optimization and automation, Kelly introduced the Appian low-code platform at DFW back in 2013—resulting in over 40 applications developed within the first 18 months. Her foresight continues to streamline DFW’s operations and improve customer experience. Kelly’s influence extends beyond technology, as she’s also served as president for two Employee Resource Groups, supporting women and veterans in the workplace. Her achievements have garnered industry recognition, including the 2009 Oracle Magazine Editor’s Choice Award for SOA Architect of the Year and an Oracle Master Certification. Under her leadership, Kelly and her team have been awarded five patents for cutting-edge technology projects at DFW.

Stephanie Weber

Industry Leader - State and Local Government Appian

Stephanie Weber is the Industry Leader for State and Local Government at Appian, where she leverages her extensive background in both delivery and business development. Her career spans significant tenures at leading consulting organizations such as McKinsey & Company, Deloitte, NTT Data, and BearingPoint, as well as premier technology firms including Microsoft, Amazon Web Services, and Salesforce. Prior to joining Appian, Stephanie held the role of Client Director for State and Local Government within the Digital and Analytics practice at McKinsey & Company, where she focused on driving the adoption of innovative digital solutions and analytics to transform public sector operations. Her expertise is marked by a profound commitment to using technology to improve citizen interactions with government services, prioritizing inclusivity and accessibility. Her work encompasses leading transformational projects in cloud and application modernization, executing citizen engagement workshops, and implementing comprehensive customer experience mapping. These initiatives have significantly enhanced service delivery in sectors such as healthcare, transportation, and judiciary systems, ensuring that technological advancements translate into real-world benefits for communities.

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy. Throughout his 26-year tenure in Oregon state government, Sean and the teams he has led have received several state, regional and national recognitions and awards. In addition, Sean has represented the state of Oregon on numerous state, regional and national project steering committees, task forces, governing boards, committees, commissions and associations, and has presented on various topics at local, state, regional, national, and international meetings and conferences.

Webinar

Achieving Operational Efficiency with Low-Code Process Automation in State and Local Government