Overview

October 21

Everyone wants to improve the constituent experience for residents accessing public services. Upgrading IT infrastructure, back-office systems and user experiences is at the heart of most conversations surrounding the modernization of state and local governments.

While it may feel almost impossible to make the leap to digital modernization, an Application Programming Interface (API) can help governments quickly improve service delivery without overhauling legacy systems. APIs can help bring any service or transaction online in one easy-to-use interface, improving constituent experiences and accelerating revenue collection and disbursement.

Separating the resident experience from the back-office system of record is the first step in modernization! This webinar will equip you to fearlessly drive resident digital engagement at a much faster pace than you ever thought possible.

Join Government Technology on October 21 at 11 a.m. Pacific/2 p.m. Eastern to learn how APIs can help governments streamline services and electronic payments. We’ll explore how leveraging a digital government and payments platform can:

Integrate into any back-office system
Automate any government workflow and their associated payments
Give residents a consumer-grade experience
Provide detailed transaction reporting

Speakers

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Ethan Cunningham — Speaker

Director of Product Management and Alliances at PayIt

Ethan Cunningham is on a mission to create best-in-class experiences for customers. A graduate of the University of Georgia (go Dawgs!), he has specialized in UX/UI product management for over a decade to make it easier for end users to interact with NGOs, financial institutions, and government agencies. As the Director of Product for PayIt, Ethan specializes in human-centered design and product principles to ensure that every voice is accounted for during the product creation process which leads to greater adoption, higher product stickiness, and top-rated customer satisfaction.

William (Bill) Rials, Ph.D. — Speaker

Associate Director and Professor of Practice, Tulane University School of Professional Advancement IT and Cybersecurity Program

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

Webinar

Accelerating Improvements in the Constituent Experience with APIs