Overview

April 9

In an era where constituent satisfaction is paramount, harnessing the power of AI-driven tools is pivotal for public sector agencies. From streamlining processes to enhancing service delivery, AI holds the key to revolutionizing resident experiences.

Connecting technology and communications as part of your contact center modernization can boost agency efficiency and offer new customer experiences. Explore how your agency can leverage AI-powered contact centers to elevate public services.

Join Capgemini and Amazon Web Services (AWS) for a live webinar hosted by Government Technology!

Save the Date: Tuesday, April 9, 2024, at 10 AM PT/ 1 PM ET

Discussion topics will include:

Benefits of AI-powered contact centers for public sector agencies.
How next-generation omnichannel contact centers can create more efficient, empathetic, and agile experiences for constituents.
AI strategies for modernization: chatbots are a start; what’s next?

Speakers

Prasad Allampalli

North America Public Sector Leader, Capgemini

Prasad Allampalli, a leader at Capgemini since 2009, has been instrumental in redefining service excellence within the North American State and Local Public Sector. His strategic vision focuses on revolutionizing state government operations through the enhancement of business processes and the modernization of legacy systems. Prasad's approach is rooted in a unique blend of creative problem-solving and leveraging the latest technologies, aimed at driving substantial improvements in the public sector. With a dynamic career of over two decades across diverse roles, his dedication to fostering innovation, building empathetic teams, and delivering transformative solutions is unwavering. Prasad's leadership not only reflects his deep commitment to addressing client challenges but also his significant contribution to the advancement of public sector services.

Prashanth Krishnamurthy

Sr. Partner Solutions Architect, Amazon Connect, Amazon Web Services

Prashanth Krishnamurthy is a seasoned technology leader with over 17 years of experience in architecting, designing, and delivering large-scale contact center solutions. His expertise lies in creating seamless, omni-channel customer experiences through cloud platforms and services.

Bill Rials — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

Webinar

Accelerate Constituent Experience Innovation through AI-Powered Contact Centers