Overview

January 15

From determining healthcare eligibility to processing business licenses, case management is at the core of delivering vital public services. Yet for many state and local governments, outdated processes and siloed data make it harder than ever to keep up with demand.

How can agencies overcome backlogs and deliver better outcomes for constituents? One way forward lies in AI-powered case management.

Join Government Technology and Appian for an exclusive webinar showcasing a live demo of an AI-powered case management application.

You’ll get an inside look at how leading agencies are using AI to tackle today’s toughest challenges, including:

Eliminating bottlenecks with automated workflows that keep cases moving from start to finish.
Turning unstructured data into action by harnessing insights from audio, freeform text, and more.
Connecting the dots across systems to create a single, comprehensive view of each case.

Speakers

Stephanie Weber

Industry Leader - State and Local Government, Appian

Stephanie Weber is the Industry Leader for State and Local Government at Appian, where she leverages her extensive background in both delivery and business development. Her career spans significant tenures at leading consulting organizations such as McKinsey & Company, Deloitte, NTT Data, and BearingPoint, as well as premier technology firms including Microsoft, Amazon Web Services, and Salesforce. Prior to joining Appian, Stephanie held the role of Client Director for State and Local Government within the Digital and Analytics practice at McKinsey & Company, where she focused on driving the adoption of innovative digital solutions and analytics to transform public sector operations. Her expertise is marked by a profound commitment to using technology to improve citizen interactions with government services, prioritizing inclusivity and accessibility. Her work encompasses leading transformational projects in cloud and application modernization, executing citizen engagement workshops, and implementing comprehensive customer experience mapping. These initiatives have significantly enhanced service delivery in sectors such as healthcare, transportation, and judiciary systems, ensuring that technological advancements translate into real-world benefits for communities.

AJ Visconti

Senior Solutions Consultant, Appian

AJ Visconti is a Senior Solutions Consultant at Appian, dedicated to helping state and local government organizations modernize their operations and deliver impactful services to their communities. With over six years of experience rooted in Appian's low-code platform, AJ bridges the gap between complex technical challenges and actionable solutions. For five years, AJ led the successful implementation of Appian projects, streamlining workflows, integrating AI capabilities, and transforming legacy systems across various use cases. Today, he focuses on collaborating with government agencies to design tailored solutions that address critical needs, from public safety to healthcare and operational efficiency. AJ's role emphasizes understanding the unique challenges of public sector organizations, presenting innovative solutions, and demonstrating how technology can create real-world value.

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy. Throughout his 26-year tenure in Oregon state government, Sean and the teams he has led have received several state, regional and national recognitions and awards. In addition, Sean has represented the state of Oregon on numerous state, regional and national project steering committees, task forces, governing boards, committees, commissions and associations, and has presented on various topics at local, state, regional, national, and international meetings and conferences.

Webinar

AI in Government Casework: Solving the Public Sector's Biggest Service Challenges