11AM PT, 2PM ET
Last year proved the effectiveness and importance of remote work for state and local governments. Work-from-home initiatives enabled agencies to continue delivering vital services and information to the public, while protecting their employees. For a number of reasons – including strengthening resiliency, stretching scarce budget dollars and improving employee satisfaction – the shift toward remote work will be long-lasting for many jurisdictions.
Join us Feb. 9 at 11am PST/2pm EST for an in-depth look at supporting and managing remote call center agents. Experts from the Center for Digital Government and NICE inContact will explore best practices for managing long-term remote employees and the potential benefits of remote workforces in state and local government. We’ll cover:
- How remote call center capabilities improve resiliency and business continuity
- New tools for monitoring and supporting long-term remote staff
- Strategies for managing and engaging remote workforces
- Using flexible remote work options to improve employee hiring and retention