Overview

October 24

Government is at a true inflection point for health and human services. HHS agencies and their partners are using automation and AI to transform the digital health experience – and drive generational improvements in the health and well-being of constituents, families and children.

On October 24, join us for a special webinar from Governing, Government Technology and the American Public Human Services Association on how AI and automation are impacting HHS. Our panel of government experts – including former Oklahoma Secretary of Human Services Justin Brown – will explore how AI is leading to improved outcomes for residents across the country.

Join this discussion to learn:
· How AI is improving the HHS user experience for both employees and constituents in need of government services
· How HHS leaders are already using AI to promote system efficiency and predict future community health needs
· The policies, guardrails and privacy protections necessary for AI-powered service delivery

This hourlong conversation is live and interactive – so bring your questions!

Speakers

Justin Brown

Senior Fellow, Center for Digital Government

Justin Brown served as Oklahoma’s Cabinet Secretary of Human Services and Director of the Oklahoma Department of Human Services from 2019 to 2023. In July 2023, Brown stepped away from state service with confidence in the transition strategy and with a deep desire to continue human services transformation across America through independent consulting.

Amy Glasscock

Program Director, Innovation & Emerging Issues, National Association of State Chief Information Officers (NASCIO)

Amy Glasscock is the program director for innovation and emerging issues at the National Association of State Chief Information Officers (NASCIO) where she has worked for ten years. In her role, she focuses on innovative policies, emerging technologies, and privacy and data protection within state governments. Amy brings diverse experience to her position, having served in the Peace Corps in Indonesia for two years mid-career, where she developed a deep understanding of cross-cultural communication and the challenges of teaching with limited resources. Prior to her international service, she worked in government relations at the American Public Power Association and spent four years on Capitol Hill, gaining valuable insights into public policy and the legislative process. Amy holds a Bachelor of Arts from Berea College and a Master of Arts from the University of Kentucky. She is also the co-host and producer of the NASCIO Voices podcast, where she engages with thought leaders and experts on key issues in state IT. Amy lives in Lexington, KY with her husband and daughter.

Jessica Maneely

Assistant Director of Process Innovation, American Public Human Services Association (APHSA)

Jess Maneely is the Assistant Director for Process Innovation on the American Public Human Services Association’s Influence team. In her role, Jess is responsible for driving APHSA’s national efforts to advance modern platforms that create efficiencies and support informed decision-making within state and local human service agencies. She supports members who are implementing cross-program strategies to reduce hunger through APHSA’s partnership with Share Our Strength and helps lead our national policy work to accelerate process improvements that reduce barriers to accessing services and provide human-centered, equitable service delivery. Prior to joining APHSA in July of 2021, Jess worked for over 5 years at Benefits Data Trust (BDT), where she led technical assistance projects with state agencies, managed process improvement and evaluation efforts, and developed publications on public benefit policy issues.

Zach Patton — Moderator

Editorial Director, Governing Content Studio, eRepublic

Zach Patton is the editorial director of the Content Studio at e.Republic and Governing. He has been covering the state and local public sector for more than 20 years. He’s the former executive editor of Governing magazine.

Webinar

A New Era for HHS: How AI is Transforming Health and Human Services